Job Description

Key Responsibilities

• Drive Gold Loan sourcing and disbursement targets across the assigned territory.
• Manage and monitor business performance of branches within the region.
• Develop local market strategies to enhance customer acquisition and portfolio growth.
• Increase market penetration through field activities, referral generation, and channel development.
• Ensure achievement of revenue, profitability, and productivity targets.
• Recruit, train, guide, and motivate branch sales teams.
• Monitor portfolio quality and ensure timely collections to minimize delinquency.
• Conduct regular branch visits and review sales performance.
• Build relationships with local influencers, business communities, and market intermediaries.
• Ensure compliance with company policies, audit requirements, and regulatory guidelines.
• Analyze competitor activities and provide market intelligence to management.
• Resolve escalated customer concerns and ensure superior customer experience.
• Prepare and submit periodic business MIS and performance reports.

Key Skills Required

• Strong sales and business development expertise.
• Knowledge of Gold Loan products and lending processes.
• Team management and leadership capability.
• Market mapping and territory planning skills.
• Collection and portfolio management understanding.
• Excellent communication and stakeholder management skills.
• Result-oriented with strong analytical abilities.