Job Description

Territory Manager – Wales

The success of a company depends on the passionate people we partner with.

Together, let's share our talents.

As a global leader in animal health, Ceva Animal Health believes our success is linked to our passionate people researching, developing , producing and supplying innovative health solutions for all animals, which contributes to the future of our diverse planet.

We are committed to ensuring the highest possible level of care and well-being for farm animals (poultry, pigs, ruminants), companion animals (dogs and cats) and wildlife.

Indeed, Our “Together, Beyond Animal Health” vision emphasizes that the health and wellbeing of people, animals and our planet are totally interlinked. More than ever, Ceva is committed to a "One Health" approach.

As part of our “Diversity, Equity and Inclusion” policy, Ceva Animal Heath is committed to the employment of people with disabilities and will make reasonable accommodations throughout the interview process to ensure an inclusive and accessible experience for all applicants. To request an accommodation, please contact a member of the Ceva Talent Acquisition team.

Your missions :

Role Purpose

The Territory Manager is responsible for maintaining and developing relationships with the territory's most strategically important customer accounts during a period of maternity cover.

Working three days per week, the role will focus primarily on managing the top 20 accounts within the territory, ensuring customers continue to receive a high level of support, service, and engagement. The role will also provide support for enquiries and opportunities arising across the wider territory, helping to protect revenue, maintain customer loyalty, and identify opportunities for growth.

A significant part of the role will involve regular face-to-face customer interaction, ensuring continuity of relationships and business performance during the maternity cover period.

Due to the importance of maintaining continuity across key customer relationships, the role would particularly suit an individual with existing knowledge of the ruminant sector and experience operating within an Animal Health commercial environment.

Scope of the Role

• Part-time role, working 3 days per week on a fixed-term maternity cover basis.
• Responsibility for managing and developing the territory's top 20 customer accounts.
• Maintaining strong customer relationships and protecting existing revenue streams.
• Responding to customer enquiries and opportunities arising across the wider territory.
• Supporting continuity of service and customer engagement throughout the maternity cover period.
• Regular travel within the territory with a strong emphasis on face-to-face customer interaction.

Key Responsibilities

Customer Relationship Management

• Take ownership of the territory's top 20 customer accounts, building and maintaining strong relationships.
• Conduct regular face-to-face customer visits to maintain engagement and identify opportunities.
• Act as the primary point of contact for assigned accounts and of the wider territory.
• Ensure customers receive a high standard of service, support, and communication.

Business Protection & Growth

• Protect existing revenue streams and customer loyalty across the territory.
• Identify opportunities to grow sales within existing customer accounts.
• Respond to customer enquiries and commercial opportunities that arise within the wider territory.
• Support the achievement of territory sales objectives through effective account management and follow-up.

Sales & Commercial Delivery

• Present products and solutions that align with customer needs.
• Use effective questioning, negotiation, and closing techniques to progress opportunities.
• Maintain awareness of customer activity, competitor activity, and market developments.
• Contribute to sales forecasts and business planning where required.

What Success Looks Like During the Contract

• Strong engagement and coverage maintained across the top 20 customer accounts.
• Existing customer relationships protected and strengthened through regular face-to-face contact.
• Territory revenue and customer retention maintained throughout the maternity cover period.
• Customer enquiries are managed efficiently and professionally.
• Growth opportunities within existing accounts are identified and converted where appropriate.
• Positive feedback from customers regarding continuity of service and support.
• A seamless handover back to the substantive role holder at the end of the maternity cover period.

Your profile :

Experience & Qualifications

The successful candidate will demonstrate the following:

• Minimum of 3 years' experience within the Animal Health industry.
• Strong knowledge and experience of the ruminant sector, including dairy and/or beef production systems.
• Experience working directly with farmers, veterinary practices, or other livestock industry stakeholders.
• Proven ability to build and maintain strong customer relationships in a commercial or customer-facing role.
• Experience identifying and developing sales opportunities within existing customer accounts.
• Strong understanding of customer needs and the challenges facing the livestock industry.
• Ability to work independently, manage a territory effectively, and prioritise activity to maximise customer impact.
• Full UK driving licence and willingness to travel extensively within the territory.

Desirable

• Previous experience in a Territory Manager, Account Manager, Technical Sales, or similar field-based role.
• Knowledge of veterinary medicines, vaccines, and herd health solutions.
• Experience presenting products, services, or technical solutions to customers.
• Understanding of the UK ruminant veterinary and farming sectors.