Job Description

Are you passionate about helping businesses grow and deliver great customer experiences? Retail Food Group is looking for a Territory Manager to support and coach Brumby’s Franchise Partners to drive sales, customer experience and operational excellence, with a strong focus on baking standards and product quality across the Victoria network.

About Us

Retail Food Group (RFG) is
Australia’s largest multi-brand food and beverage franchise owner. We not only
roast and supply premium coffee but also operate a leading pie and bakery
factory, crafting high-quality baked goods. Our core focus lies with supporting
its franchise partners to be more successful and to achieve greater
profitability while at the same time working hard to ensure our customers enjoy
the best products and services we have to offer.

What you’ll be doing:

• Support Franchise Partners across Victoria in
  developing and executing business plans to drive growth in store.
• Identify opportunities to increase sales and customer counts through store visits, data analysis, and customer feedback.
• Monitor and coach baking quality standards in-store, ensuring product consistency, quality control, and adherence to Brumby’s baking processes.
• Provide coaching, insights, and tools to strengthen in-store systems and improve profitability.
• Conduct regular store visits and performance reviews across Victoria to monitor standards and action plans.
• Analyse P&L performance to identify cost efficiencies and growth opportunities.
• Collaborate with the Retail Operations team to share best practices and maintain consistency across the network.
• Build strong, supportive relationships with Franchise Partners, promoting a culture of trust, accountability, and success.

What we’re looking for:

We’re looking for a commercially minded retail or franchise professional who enjoys building strong relationships and helping Franchise Partner’s succeed. You’ll bring experience supporting multi-site operators, analysing performance data and driving improvements in sales, customer experience and profitability. A strong understanding of baking operations and product quality standards is highly desirable to support Franchise Partners in maintaining consistent, high-quality products across their stores.

You’ll also bring:

• Understanding of and experience with small business owners / franchise partners
• Experience within a food retail/hospitality environment (highly desirable)
• Highly motivated with ability to problem solve and work autonomously
• Strong written and verbal communication and presentation skills
• Exceptionally detail-orientated and organised
• Strong understanding of P&L management
• Current valid driver’s licence, reliable vehicle and ability to travel (interstate or locally) as required

What We Offer

• Join a business on the move, where you can make a real difference
• A fun and vibrant team that values collaboration and creativity
• Enjoy perks that go beyond the basics – Including mental health leave, birthday leave, paid parental leave, WHEREFIT discounts and exclusive Employment Hero rewards!
• A supportive environment that encourages professional growth and career development

Keen to be part of something exciting?

At RFG, we’re not simply ticking boxes – we’re redefining the
way we work, lead, and grow. You'll be part of an organisation that values
innovation, fosters a strong culture, and is committed to making a meaningful
impact. If you're ready to contribute to a dynamic and forward-thinking
environment, we’d love to hear from you.

👉 Apply now and help us build something great.

At Retail Food Group, we believe that a diverse and inclusive workplace is key to fostering innovation and success. We are proud to be an equal opportunity employer, committed to providing a work environment free from discrimination and harassment. All qualified applicants will receive
consideration for employment without regard to race, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age or marital status. We celebrate diversity and are dedicated to creating an inclusive atmosphere for all employees. Join us and be part of a team where your unique perspectives and experiences are valued and encouraged.

For more information about RFG visit: www.rfg.com.au