Customer Centric Role
Quality Product installation
Tractor Service within Timeline & Quality .
Resolving Customer grievances ( Workshop , Toll free, Social Media & Legal cases)
Product complaints resolution with feedback to Plant HO. thru Field Technical reports.
Ensure Retention of Customers – Under warranty as well as Post warranty.
Conducting field service activities for customers.
Ensure CSI amongst top in the industry.
Warranty control, audit & dispute handling.
Reduce vehicle down time & improve work quality.
Managerial Role
Ensure Dealership is Profitable & Sustainable
Meet Organisational service Business targets like Spares , Lubes, accessories… etc.
Capability building of dealers Manpower on technical skill and system & processes.
Ensures Customer satisfaction among Sales & Dealers to support the function .
Inclusion of Channels to propagate business at Dealership level as well as Organizational level.
- Service Quality audit , Feedbacks , Field trials , Retro- fitments drives etc
Diploma in Engineering; Bachelor of Engineering; Diploma in Engineering in Mechanical; Diploma in Engineering in Automobile; Diploma in Engineering in Agriculture; Bachelor of Engineering in Mechanical; Bachelor of Engineering in Automobile; Bachelor of Engineering in Agriculture
4-7 years of Experience
Many Companies. One Mahindra.
Founded in 1945, the Mahindra Group is one of the largest and most admired multinational federations of companies, with 324,000+ employees across 100+ countries. It enjoys a leadership position in farm equipment, utility vehicles, information technology, and financial services in India and is the world’s largest tractor company by volume. The Group operates in 20+ industries, including renewable energy, agriculture, logistics, hospitality, and real estate, with a turnover of over US $25 billion.
The Mahindra Group has a clear focus on leading ESG globally, enabling rural prosperity and enhancing urban living, with a goal to drive positive change in the lives of communities and stakeholders to enable them to Rise.
Learn more about Mahindra on www.mahindra.com
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