Job Description

ABOUT SOLENIS

Solenis is a global leader in specialty chemicals, dedicated to solving complex water treatment, process improvement, and hygiene challenges for customers in water-intensive industries. Our comprehensive portfolio includes advanced chemistries and equipment solutions that support operational efficiency, sustainability, and safety. In the Pool Solutions business, we deliver high-performance products and technologies for commercial and residential pool and spa markets, ensuring clean, safe, and enjoyable recreational water environments. With 69 manufacturing sites globally and a team of over 16,100 professionals in 130 countries, Solenis has earned recognition as a Best Managed Company for four consecutive years, achieving Gold Standard status in 2024.

About Role

The Service Specialist will be responsible for front-line sales and customer service delivery. This includes acquiring new customers, driving growth with existing accounts, managing distributors, and providing first-level technical support. The role plays a critical part in expanding the Pool Solutions business and ensuring customer satisfaction through best-in-class performance and cost-effective solutions.

KEY ACCOUNTABILITIES & RESPONSIBILITIES

1.Drive Revenue Growth (Aligned to Annual Operating Plan):

• Acquire new customers (direct and via channel partners)
• Increase share of wallet by cross-selling new pool technologies
• Promote innovations and expand into new market segments
• Update Salesforce with all growth opportunities weekly
• Conduct product trials at customer locations

1. Retain and Grow Existing Accounts:

• Ensure service excellence and deliver on performance & cost commitments
• Leverage Solenis' Value Advantage framework to capture value delivered
• Maintain strong, multi-tiered customer relationships Implement strategic price increases
• Provide first-level troubleshooting and technical advice

1. Sales Forecasting & Collections:

• Ensure timely AR collections
• Maintain accurate and timely sales forecasting Channel Partner/Distributor Management
• Grow business through existing partners
• Expand coverage via new distributor appointments
• Track and report secondary sales Monitor and improve distributor

1. ROI Market Intelligence: Keep track of industry trends and competitor activity
2. Cross-functional Collaboration: Work closely with supply chain, HR, finance, R&D, procurement, and leadership teams
3. Continuous Development: Participate in 100 hours of learning annually Stay updated on market and technological trends
4. Ethics & Integrity: Demonstrate and promote ethical practices across all activities

EDUCATION, EXPERIENCE & KEY ATTRIBUTES

Education/Experience:

• Technical background required (Engineering or Science)Prior experience in pool or water treatment industries preferred
• Familiarity with disinfection, filtration, and water quality management for recreational water is advantageous

Key Attributes:

• High learning agility and adaptability
• Self-driven, result-oriented mindset
• Strong communication and relationship-building skills
• Collaborative and ethical team player
• Ambitious with a passion for sustainable and safe water management