Job Description

About Ecolab

A trusted partner at nearly three million customer locations spanning over 170 countries, Ecolab is the global leader in water, hygiene and infection prevention solutions and services. Our team delivers comprehensive solutions, data-driven insights and personalized service to advance food safety, maintain clean and safe environments, optimize water and energy use, and improve operational efficiencies and sustainability for customers in the food, healthcare, hospitality, and industrial markets.

When you come to work at Ecolab, you get to take on some of the world’s most meaningful challenges and have the opportunity to learn and grow, shape your career, make an impact and quickly see the importance of your work.

Ecolab TCD committed to providing exceptional service and support to our customers. We are a leading company in the industrial sector, and we pride ourselves on our dedication to customer satisfaction and innovative solutions. Join our team and be a part of our mission to deliver excellence!

We are seeking a customer-focused Service Representative to join our team of Textile Care Division. In this role, you will be responsible for providing top-notch service and support to our industrial laundries’ customers, ensuring their needs are met efficiently and effectively. You will be the first point of contact for customers, providing service of washing technology, handling inquiries, resolving issues, and providing information about our products and services.

Responsibilities

• Provide to customers contractually agreed service of our washing technologies application

• Resolve customer issues and complaints about our washing applications with empathy and efficiency.

• Provide for our customers basic engineering service and maintenance of our automatic dispensing systems

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.

• Provide detailed information about our products and services to customers.

• Assist customers with troubleshooting and technical support.

• Maintain accurate records of customer interactions and transactions.

• Collaborate with other departments to ensure customer satisfaction.

• Stay updated with the latest product information and company policies.

Qualifications

• High school diploma or equivalent; (preferred chemical or engineering background) additional education or certifications in customer service / sales is a plus.

• Proven experience in a service role, preferably in a laundry business or technical or service-oriented industry.

• Excellent communication and interpersonal skills.

• Strong problem-solving abilities and attention to detail.

• Ability to work independently and as part of a team.

• Proficiency in using customer service software and tools.

• Fluency in English is preferred.

• No immigration sponsorship available for this role

Our Commitment to Diversity and Inclusion

At Ecolab, we believe the best teams are diverse and inclusive, and we are on a journey to create a workplace where every associate can grow and achieve their best. We are committed to fair and equal treatment of associates and applicants. We recruit, hire, promote, transfer, and provide opportunities for advancement based on individual qualifications and job performance. In all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement, we will not discriminate against any associate or applicant for employment because of race, religion, colour, creed, national origin, citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, disability, or status as a covered veteran.

In addition, we are committed to furthering the principles of Equal Employment Opportunity (EEO) through Affirmative Action (AA). Our goal is to fully utilize minority, female, disabled and covered veteran individuals at all levels of the workforce. Ecolab is a place where you can grow your career, own your future, and impact what matters.

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