You’re only human.
It’s a strange thing to say, because us humans are capable of incredible things. And at Medibank, we know our greatest potential lies in the people who work with us.
We strive to make real, fundamental change, driven by a simple purpose: to create the best health and wellbeing for all of Australia.
About the Community Team:
At Medibank, we’re dedicated to our purpose, “Better Health for Better Lives” for both our people and our customers. Geographically based, cross-functional teams have been created because we believe that living and servicing customers locally enhances connection and trust. Conversations are richer, support is more personalised, and it increases Medibank’s ability to fully immerse in local communities right across Australia. This results in longer and more sustainable relationships with our customers, and in turn, more fulfilling work for our people.
By delivering a more tailored, personalised experience, our aim is to make a real difference to the health of our customers and community. Join our local teams and make an impact!
About the Role:
We have an exciting opportunity for a Territory Lead to join our team in Belconnen ACT. Are you ready to inspire, innovate, and make a real impact? As a Territory Lead, you’ll drive customer excellence, lead a passionate team, and champion health in your local community. This is your chance to blend strategic thinking with hands-on leadership in a dynamic, autonomous environment.
We’re looking for bold, curious, and creative leaders who thrive on accountability, embrace experimentation, and coach their teams to think differently. You’ll remove barriers, foster collaboration, and ensure our members’ needs are always front and centre.
From driving growth and service to shaping local solutions, your leadership will bring our six key magnets—People, Trust, Customer, Growth, Value, and Health—to life.
Key Responsibilities:
Why You’ll Love It Here:
About You:
We’re looking for an experienced leader with a proven track record in driving performance and delivering results. You’ll be responsible for leading a high-performing team across both in-store and virtual customer channels, using your diverse skill set to coach, motivate, and influence others. Your genuine care for people and ability to foster a culture of innovation will empower your team to explore new ideas and better ways of working at a local level.
Ready to lead? Apply today and shape the future of our community with Medibank!
Imagine working with us
We understand that work means different things to everyone... We know happy, healthy people make great teams, and great teams put more heart into each customer and patient interaction. And that’s why we’re reinventing work.
Imagine a workplace that helps you and your family thrive. Where connection, personal development and health and wellbeing are front of mind. To learn more about our benefits go to https://careers.medibank.com.au/culture/rewards-benefits/
For you, work should help you Live Better. It should bring you fulfillment and joy. And with Medibank, it could.
Inclusion and Accessibility
We believe in everyone's potential and strive to make Medibank inclusive for all because different perspectives make us better. We encourage applications from everyone, including Aboriginal and Torres Strait Islander peoples, neurodivergent candidates, LGBTQIA+ community including transgender and gender diverse candidates and candidates with a disability.
If you need adjustments or alternative formats at any stage of the recruitment or employment journey, we’re here to help. You can let us know directly in the application form, or if you’d prefer to discuss before applying, please reach out to us careers@medibank.com.au or (03) 8622 5666. Learn more about our commitments and employee stories at https://careers.medibank.com.au/diversity-inclusion(please copy and paste the URL onto your browser)
Medibank proudly recognised as Best Enterprise Organisation, 2026 AFR BOSS Best Places to Work
At Medibank we are motivated by improving the health of all Australians and the health of our members. We are passionate about building a better health system that is centred on people, and sustainable in the long term.
Medibank’s core business is the underwriting and distribution of private health insurance policies through our two brands, Medibank and ahm.
We also provide a range of integrated healthcare services to our private health insurance policyholders, government, corporate and other retail customers.
Medibank’s headquarters are in Melbourne, Victoria, with operations throughout Australia.
