Job Description

Position: Territory Account Manager

Location: Rama 9, Bangkok

At Diversey - a Solenis Company, we are the pioneer, the facilitator of our clients in a wide range of industries around the globe. We do this with our revolutionary cleaning and hygiene technologies - such as floor care machines, cleaning tools & utensils, and chemicals across healthcare, food & beverage, hospitality, and more. Now part of Solenis, we continue to lead global markets with sustainable, science-driven products. We’re proud to be recognized as a 2025 Best Managed Company for the five-year running—reflecting our dedication to excellence, innovation, and market leadership.

More about Diversey: https://www.solenis.com/en/markets/institutional/

What You’ll Do:

As a Territory Account Manager, you will be the trusted partner our hotel and hospitality customers across Bangkok and the metropolitan area. You will build strong customer relationships, provide technical sales support, and ensure the successful implementation of Diversey's industry-leading cleaning and hygiene solutions.

Responsibilities:

• Service and manage existing accounts, obtain orders, and establish new business opportunities by planning and organizing daily sales activities across assigned territories and customer segments.
• Drive sales growth by identifying opportunities within existing and potential customers through product and application recommendations, while continuously focusing on sales target achievement.
• Adjust sales presentations and strategies based on customer needs, business types, and market opportunities.
• Submit orders and maintain accurate sales and customer records using price lists, product literature, and territory sales data.
• Keep management informed through regular activity and performance reports, including daily call reports, work plans, and territory analyses.
• Monitor market trends and competitor activities, including pricing, products, delivery schedules, and merchandising techniques, and recommend improvements to products, services, and policies accordingly.
• Resolve customer complaints and service-related issues by investigating problems, developing solutions, and coordinating recommendations with management.
• Liaise closely with Technicians and Corporate Account Managers to ensure effective service and account management support for customers.
• Maintain professional and technical knowledge by attending workshops, reviewing publications, building professional networks, and participating in industry-related activities.
• Contribute to overall team success by supporting related tasks and initiatives as needed.

Requirements

• Bachelor's degree in Chemistry, Food Science, , Microbiology, Hospitality Management, Engineering, Business Administration, or a related field.
• Minimum 1–3 years of experience in technical sales, sales engineering, or a customer-facing technical role. Experience in hotels, hospitality, retail, FMCG, hygiene & cleaning solutions, or other related industries is preferred; candidates from other industries are also welcome.
• Strong customer service mindset with excellent communication and interpersonal skills.
• Basic technical knowledge of cleaning and hygiene products; knowledge of food safety, sanitation, or HACCP principles is an advantage.
• Ability to work independently, manage priorities, and solve problems effectively in the field.
• Confident in conducting product demonstrations, equipment installations, on-site customer training, and troubleshooting.
• Proficient in Microsoft Office applications, particularly Excel, Word, and PowerPoint.
• Good command of spoken and written English.

Some Benefits of Working with Us:

• Competitive salary and bonuses
• Competitive health + wellness benefit plan
• Continuous professional development with many opportunities for growth
• Hybrid work arrangement

We understand that candidates will not meet every single desired job requirement. If your experience looks a little different from what we’ve identified and you think you can bring value to the role, we’d love to learn more about you.

This is a fantastic opportunity to build your career with a company who are experiencing rapid growth.

At Diversey - a Solenis Company, we understand that our greatest asset is our people. That is why we offer competitive compensation, and numerous opportunities for professional growth and development. So, if you are interested in working for a world-class company and enjoy solving complex challenges, consider joining our team.