Job Description

Building on more than 100 years of history and experience, QantasLink is a consolidated network of regional airlines that connects passengers and communities across Australia. QantasLink is made up of four subsidiary organisations – Eastern Airlines, Sunstate Airlines, National Jet Systems and Network Aviation. Operating as an end-to-end airline, QantasLink harnesses the strength of its regional partnerships and a strong sense of family, to provide meaningful career paths for its more than 2,500 people with opportunities that might take you to exciting destinations across QantasLink or the Qantas Group.

• Challenge yourself in a role where you will take ownership and contribute to the overall success of Network Aviation
• Together we’ll achieve results in a highly regulated environment
• Permanent Part-time opportunity based in Perth

Network Aviation is a wholly owned subsidiary of the Qantas Group, providing high-capacity air charter and regular passenger transport services. We operate a fleet of aircraft from our base at Perth Airport, specialising in mining industry support, regional airline services, routine and emergency freight and corporate charter flying.

As a Terminal Services Officer, you will play a key role in delivering efficient, high-quality check-in and customer service that aligns with Network Aviation’s commitment to best practice, regulatory compliance, and safety standards. In addition to supporting passenger services, you will be responsible for administrative duties to support the broader Ground Operations business.

By consistently providing service with warmth, professionalism, and a strong sense of individual pride and company spirit, you will ensure that every customer experience reflects Network Aviation’s values and places our passengers at the forefront of everything we do.

You’ll have –

• Minimum 2 years’ experience within customer service
• Strong verbal and written communication abilities
• Ability to work with multiple IT applications, including Microsoft Office suite, and internal programs
• Ability and desire to work within a team environment

Why Qantas?   

You’ll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully.

There are many different opportunities across our team, which means you’ll be able to grow both personally and professionally at Qantas. Your development is a priority for us – so that you can maintain the high standards our customers have come to expect and can continue to develop over time.

You’ll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role, we’ve got a great track record of supporting our people to take their career in so many different directions, the destinations are endless.   

The Qantas employee benefits program offers amazing benefits that extend well beyond travel.   

• We’ll give you access to thousands of rewards: Through our partnerships, we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment. You can also take advantage of our salary packaging program including motor vehicles, eligible portable electronic devices and professional memberships. 
• We love to travel: Enjoy heavily discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays.  
• We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave and the option to purchase additional paid leave for eligible employees. 
• We’ll support your well-being: Whether it’s learning to better support your own and others’ mental health, our interactive wellbeing app or your very own tailored nutrition plan.   

Qantas is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at time of application. We are committed to creating an inclusive workplace.

Be a part of something special and play your part in the Qantas story – get in touch today.

Please note: Applications will only be considered for candidates who have the right to work in Australia / New Zealand without restrictions or sponsorship.

Applications close: 11:59pm Sunday 12th July 2026