Job Description

Job Req Number: 131248

Time Type: Full Time

Key Outcomes:

• Servicing with high quality services in line with company policy and operation standards
• Ensuring customer satisfaction that should exceed customers’ expectation.
• Pro-active problem solving skills and deadline oriented.

Position Accountabilities:

• Follow the handling procedures as laid down for the customer.
• Provide timely response to customer’s queries or requests on daily operations.
• Update customer with shipment status from time to time proactively
• Work closely with operations and other teams within the project to meet customer’s require and solve daily operational issues.
• Perform any special duties or projects as assigned by the superior.
• Proper documentation filling
• Understand and know well the operation cost, give right quotation to customer for any additional operation requirement. Record and give accounting dept for billing.
• Make sure the accurate system transaction and document creation.

Relevant Education Background, Hard Skill, Knowledge and Experience

• Diploma or equivalent
• 1 years of experience in a related capacity
• Ability to work effectively in a customer driven deadline environment
• Good command of written English and spoken Chinese, Mandarin an asset.
• Willing to work extended hours when required
• Willing to work on shifts.

DSV – Global transport and logistics

What moves you?

At DSV, we move more than goods. We move careers, ambitions and opportunities.

With close to 150,000 colleagues in over 90 countries, we are the global leader in transport and logistics, and it is our people who bring our services and solutions to life every day. From frontline operations to business functions, every role contributes to keeping supply chains flowing and societies running.

Here, you are trusted to take ownership, act on your ideas and make decisions that create real impact. It is a place where people, careers and ideas keep moving forward. We value transparency in how we communicate and collaborate, and we win together by supporting each other, challenging each other and delivering results as a team.

Start here. Go anywhere

This is our promise of movement. A promise that your work matters, your contribution counts, and your career can move as far as your ambition takes it.

If you are looking to make an impact, grow your career and be part of something bigger, DSV is the place to be.

Visit dsv.com and follow us on LinkedIn, Instagram and Facebook

#StartHereGoAnywhere #LifeAtDSV