Job Description

TERMINAL OPERATIONS SUPERINTENDENT

Little River or Nanaimo

The Opportunity

BC Ferries is seeking a collaborative and strategic leader to join our team as Terminal Operations Superintendent. In this senior leadership role, you will provide direction and oversight for terminal operations throughout the Nanaimo and North Coast regions, supporting the safe, reliable, and efficient delivery of service across some of British Columbia's most diverse coastal communities.

From the busy terminals serving Vancouver Island to the unique and remote communities of the North Coast, this position offers the opportunity to make a meaningful impact on the transportation network that connects people, goods, and communities throughout coastal British Columbia.

The Role

Reporting to the Director, Terminal Operations, you provide leadership and oversight in the following key areas:

Operational Leadership and Strategic Direction

• Provide leadership, coaching, and support to Regional Managers, Terminal Managers, and terminal teams to ensure consistent execution of operational standards

• Assist the Director, Terminal Operations in setting strategic direction, developing operational plans, and aligning terminal activities with organizational goals

• Plan, develop, and implement strategies to meet performance targets, budget expectations, service requirements, and operational deadlines

• Support the development of multi-year business plans, key performance indicators, terminal master plans, and operational strategies

Safety, Security, Environmental, and SMS Oversight

• Oversee and support the effective implementation of the Safety Management System within terminal operations

• Monitor injury trends, assess root causes, and develop data-informed strategies to reduce risk and improve safety performance

• Participate in safety, security, and environmental consultations, ensuring operational concerns are addressed and regulatory requirements are met

• Promote a proactive safety culture by supporting hazard reporting, corrective actions, preventative measures, and continuous improvement

Emergency Response, Business Continuity, and Asset Utilization

• In collaboration with the Operations and Security Centre, support and lead terminal response during emergencies to safeguard people, assets, operations, and the environment

• Oversee emergency preparedness activities and ensure terminal teams are trained and prepared to respond effectively

• Identify opportunities to improve utilization of land-based assets, including staffing, facilities, equipment, and terminal infrastructure

• Support capital projects and terminal master planning by providing operational input and ensuring future needs are considered

Cross-Functional Collaboration, Staffing, and Customer Experience

• Liaise with corporate departments and functional teams to align operational goals, staffing strategies, performance expectations, and service delivery requirements

• Work with People Experience, Recruitment, and Scheduling Services to support strategic staffing practices and ensure operational demands are met

• Support hiring, employee development, performance planning, coaching, and accountability for management-level staff as required

• Model and promote excellence in customer service, support resolution of escalated customer concerns, and identify opportunities to improve the customer experience

What you bring to the team

Education/Academic Requirements

• Bachelor’s Degree in Business Administration, Operations Management, Safety Management, Environmental Science, Logistics, or a related field

• An equivalent combination of education and experience may be considered

Work Experience Requirements

• Minimum of 7-10 years of experience in terminal operations, transportation, safety management, environmental compliance, or a related field, including leadership or supervisory experience

Competency Requirements

• Strong knowledge of terminal operations, Safety Management Systems, Dangerous Goods requirements, emergency response, regulatory compliance, and safety, security, and environmental standards

• Demonstrated experience in strategic planning, operational performance management, staffing support, policy administration, audits, inspections, and continuous improvement initiatives

• Strong leadership, decision-making, communication, organizational, problem-solving, analytical, and stakeholder management skills in a complex, fast-paced operational environment

• Proficiency with Microsoft Office applications and relevant safety, operational, or reporting systems

• Ability to balance strategic priorities with day-to-day operational needs while assessing safety trends, performance data, risk indicators, and operational improvement opportunities

• Collaborative approach with the ability to work effectively across departments, regulatory partners, and terminal teams, while supporting consistent, high-quality customer service delivery

• Proactive approach to risk management, compliance, accountability, coaching, and continuous improvement

Join us!

If this sounds like your next great career move, please submit your cover letter and resume by September 4, 2026

Additional information

The target salary range: $125,400-$156,800 per annum. The starting salary is determined based on the successful candidate’s knowledge, experience and internal equity.

"We sail to serve and connect the people and the coast of BC”

At BC Ferries, our people are at the heart of delivering safe and reliable service along 1,600 km of coastline. Every day, we connect communities and move tens of thousands of passengers and vehicles across our 25 routes through the dedication, expertise and hard work of our teams. Guided by a shared commitment to safety, service, inclusion, and local commitment, we offer meaningful work, opportunities for growth, and the chance to make a positive impact. Whether you work onboard our vessels, in our terminals or behind the scenes, you'll play an important role in connecting people, supporting communities, and keeping coastal BC moving.

We support employment equity and diversity in the workplace, and we encourage applications from all qualified individuals including women, visible minorities, Indigenous Peoples, persons with disabilities, persons of diverse sexual orientation, gender identity or expression (LGBTQ2S+), and others who reflect our ever-changing workplace.

We appreciate the interest of all applicants; however, only those selected for an interview will be contacted.