Job Description

XTL Terminal Manager – Driving People

Location: Balzac, AB
Industry: Transportation / Logistics

Are you a results-driven operations leader who thrives in a fast‑paced, high‑volume environment? Do you know how to balance service excellence, cost control, safety, and people leadership? If so, this is your opportunity to lead a terminal where performance, accountability, and continuous improvement matter.

About the Role

The Terminal Manager is responsible for driving and measuring all key aspects of daily terminal operations, including Operations, Maintenance, Safety, and Administration. This role plays a critical part in achieving departmental goals related to Service, Productivity, Driver Retention, and Profitability.

You will act as both a strategic leader and hands-on problem solver, using data to drive decisions, supporting teams through change, and ensuring operational excellence every day.

Key Responsibilities

1. Business Management and Analysis

• Develop, monitor, and analyze Key Performance Indicators (KPIs) related to:
  • Cost control (cartage, overtime, hours per store, empty miles)
  • Driver retention
  • Productivity (miles per hour)
  • Equipment efficiency (reefers, heaters, maintenance, trailer bank integrity)
  • Service levels
• Analyze and report KPI results weekly through Rolemax
• Implement and measure action plans to improve performance
• Identify root causes of issues and lead effective, data-driven solutions

2. Terminal and Work Organization

• Work daily with Operations to ensure proper planning, staffing, and equipment availability
• Monitor service failures, accidents, incidents, and disciplinary matters
• Approve terminal invoices and outside cartage
• Address driver concerns (payroll, dispatch, equipment)
• Manage vacation and time-off planning to ensure continuity
• Participate in driver and office staff annual reviews
• Assess equipment needs and maximize utilization
• Support Sales with operational growth needs
• Ensure on-time service performance above 98%

3. Staff Development and Leadership

• Communicate department objectives across all shifts
• Partner with HR on recruitment and onboarding compliance
• Oversee training plans to meet operational demands
• Evaluate and coach employees to build engagement, accountability, and performance

4. Labour Relations

• Maintain positive relationships with drivers and office staff
• Address driver issues proactively with HR support
• Assist with conflict resolution, pay inquiries, vacation and holiday requests
• Ensure compliance with Labour Code Part II
• Manage leaves of absence (WorkSafe / LTD)
• Maintain accurate employee records
• Resolve customer complaints in a timely and professional manner

5. Safety and Compliance

• Ensure all driver files meet safety and compliance standards
• Work closely with the Safety department on incidents and accidents
• Enforce Hours of Service and safety protocols
• Monitor MPG and idle-time targets and implement corrective plans
• Provide leadership on temperature-controlled load compliance and documentation

6. Budget and Financial Accountability

• Control terminal expenses and operating budget
• Review and understand Profit & Loss statements
• Prepare and manage the annual terminal budget

7. Other Duties

• Additional responsibilities as assigned by the Director of Western Terminals

Qualifications and Competencies

Experience & Skills

• Minimum 5 years of transportation operations management experience
• Proven success in a high-volume, fast-paced environment
• Strong leadership, communication, and conflict-resolution skills
• Analytical mindset with the ability to turn data into action
• Goal-oriented, accountable, and adaptable to change
• Intermediate computer skills (AS400)
• Strong alignment with company values and continuous improvement culture

Personal Attributes

• Confident and independent decision-maker
• Relationship builder with strong people instincts
• Hands-on leader who leads by example
• Resilient, proactive, and solutions-focused