Job Description

Tenant Services Coordinator

Lake Country Lodge Community | Lake Country, BC

Salary: $49,117 - $61,397

This posting is for a new position.

At Sienna, you won’t just fill a role—you’ll make a meaningful difference in the lives of the residents. As a Tenant Services Coordinator, you’ll play an important role in supporting residents, families, and team members, helping to ensure a safe, welcoming, and fulfilling living environment.

Our purpose is to Cultivate Happiness in Daily Life! We believe it is a privilege to serve Canada’s seniors and are committed to ensuring they live fulfilling lives with the utmost comfort, dignity, and respect. In this role, you’ll have the opportunity to build meaningful relationships, support resident independence, collaborate with interdisciplinary teams, and make a positive impact every day.

What Sienna Offers:

We are a purpose driven organization. We aspire to cultivate an environment and culture where team members feel valued, heard and empowered to do meaningful work. And we offer a number of programs and benefits that support team members’ financial, personal and professional needs:

• A competitive salary and vacation package
• Health & Dental benefits program
• Share Ownership and Reward Program (SOAR)
• Employee Share Purchase Plan with company match
• Continuous learning and growth so you have the skillset needed to succeed and take on new challenges
• A welcoming culture that values diversity and differing perspectives, experiences and beliefs

What You’ll Be Doing

As a Tenant Services Coordinator, you will play an important role in supporting residents, families, and team members while helping to ensure the delivery of exceptional service and care. You will help foster a safe, welcoming, and supportive environment where residents can maintain their independence and quality of life.

• Support the health, safety, and well-being of residents by monitoring incidents, ensuring appropriate follow-up.
• Foster resident independence by collaborating with team members and departments to ensure appropriate services and supports are in place.
• Build strong relationships with residents and families, facilitating communication, addressing concerns, and supporting families through changes in care needs, including transitions to higher levels of care or discharge when required.
• Lead and support team members by coordinating schedules and work assignments, promoting compliance with policies and procedures, and fostering a collaborative, resident-focused team environment.
• Support prospective resident assessments, admissions, and a smooth transition into the community.
• Develop and maintain strong relationships with hospitals, health-care professionals, and community partners to support referrals and admissions.
• Ensure all required resident, operational, and financial documentation is completed accurately.
• Promote a safe and healthy work environment by ensuring compliance with health and safety requirements, participating in emergency preparedness activities, and addressing workplace safety concerns.

What You’ll Bring

• A minimum of three (3) years of experience in geriatrics, rehabilitation, retirement living, or a related health-care environment.
• Comprehensive knowledge of the aging process, psychosocial and geriatric issues, resident and family dynamics, and the needs of older adults.
• The ability to build trusting and positive relationships with residents, families, team members, and external health-care partners.
• A demonstrated commitment to interdisciplinary teamwork, collaboration, joint decision-making, and integrated care strategies.
• The ability to lead, coach, and support team members while promoting accountability and a positive team culture.
• Strong administrative and financial skills, including experience with scheduling, reporting, rent administration, collections, and service fee changes.

What you need to know:

• Sienna Senior Living is committed to creating an inclusive environment where all team members and residents feel like they belong.
• We seek applicants with a wide range of abilities and we provide an accessible candidate experience.
• You must be legally eligible to work in Canada or have a valid work/study permit
• You must successfully pass a Vulnerable Sector Check and/or Criminal Record Check applicable to the appropriate province as well as a tuberculosis screening
• Sienna Senior Living may utilize artificial intelligence to screen and assess applicants for this position.