Job Description

Tenant Relations Coordinator

Multifamily Real Estate

Full-Time, Permanent

Calgary, AB

Active Search

Our client, an established and reputable vertically integrated firm holding premium assets globally, are looking for a Tenant Relations Coordinator to join their team at an award-winning luxury multifamily property in Calgary. The successful candidate will support daily tenant engagement initiatives within the community. Reporting to the Property Manager, this role serves as a key point of contact for residents, guests, and prospective tenants, delivering a high standard of service and helping foster a welcoming, community-oriented environment.

The ideal candidate is proactive, professional, and passionate about creating positive resident experiences. They possess strong communication skills, a hospitality mindset, and the ability to build meaningful relationships while effectively addressing concerns and coordinating community activities.

Key Responsibilities:

• Serve as a primary contact for residents, guests, and visitors, providing exceptional service and support.
• Respond promptly to resident inquiries, requests, and concerns through phone, email, written correspondence, and in-person interactions.
• Investigate and resolve resident issues in a professional and timely manner, escalating matters to management when necessary.
• Conduct follow-up communication to ensure concerns have been addressed satisfactorily and residents remain informed throughout the resolution process.
• Maintain detailed records of resident interactions and prepare regular reports identifying trends, feedback, and opportunities to enhance resident satisfaction.
• Build and maintain positive relationships with residents while ensuring service expectations are consistently met or exceeded.
• Leverage knowledge of local amenities, services, restaurants, entertainment venues, and community resources to provide personalized recommendations and support.
• Coordinate and communicate community announcements, events, and property updates through resident portals, notices, and other communication channels.
• Plan, organize, and execute resident programs, events, and engagement initiatives that strengthen community involvement and resident retention.
• Identify opportunities to improve service delivery, resident engagement, and overall community experience.
• Promote a welcoming and customer-centric environment that contributes to positive resident feedback and reputation management efforts
• Assist with application processing and approval procedures in partnership with the leasing team.
• Monitor application progress and ensure all required documentation and approvals are obtained.
• Support prospective residents by providing information regarding available suites, amenities, and community offerings.
• Conduct follow-up communications with prospective residents, including calls and emails, and provide pricing or leasing information as required.
• Assist with overflow leasing inquiries and virtual or phone-based consultations.
• Coordinate resident notifications and scheduling related to preventative maintenance initiatives.
• Support property operations through the oversight and coordination of contracted service providers, including cleaning services, security personnel, elevator maintenance, window cleaning, valet services, and other vendors.
• Contribute to the overall efficiency and success of the property management team by assisting with additional duties as assigned.

Key Qualifications:

• High school diploma or equivalent required; post-secondary education is considered an asset.
• Minimum of two years of experience in a customer service, resident services, hospitality, property management, or related environment
• Demonstrated experience managing customer concerns and resolving service-related issues effectively.
• Hospitality, concierge, residential, or luxury service experience is highly desirable.
• Strong verbal and written communication skills with a professional and approachable demeanor.
• Ability to work independently, prioritize competing demands, and exercise sound judgment.
• Proficiency with Microsoft Office applications, including Outlook, Word, and Excel, along with experience using property management or CRM software.
• Strong organizational skills and attention to detail.
• Reliable attendance and flexibility to work evenings, weekends, and occasional overtime as operational needs require.
• Ability to conduct property inspections, including common areas, exterior grounds, parking facilities, and building systems areas.
• Ability to navigate stairs and multiple levels of a residential property.
• Capable of responding appropriately during emergency situations and recognizing visual and auditory alarms.
• Ability to perform the physical demands associated with a fast-paced residential environment.

Compensation:

The successful candidate will receive an annual base salary up to $67,000 dependent on experience. In addition, they will receive a benefit package, RRSP matching and contributions, 3 weeks vacation, and growth potential within a culture of excellence.

Similar Job Titles:

Leasing Coordinator

Assistant Property Manager

Junior Community Manager

Property Administrator

Guest Services Coordinator

Event Manager

Concierge

Only candidates with legal authorization to work in Canada will be considered. Due to a high volume of applicants, only those shortlisted will be contacted.