Job Description

The Tenant Improvement Project Coordinator owns the full lifecycle of project-based operational work—from scope and planning through execution and closeout—with direct accountability for timelines, budgets, quality, and client satisfaction. You will lead day-to-day project delivery, coordinate contractors, and serve as the primary contact for clients, making decisions that directly impact project profitability and client retention.

Requirements

What You'll Do

• Lead all phases of assigned projects, ensuring they are delivered on time, within budget, and aligned with client expectations.
• Act as the main contact for clients during project execution, providing proactive communication and resolving issues to maintain strong customer satisfaction.
• Source, select, and manage independent contractors and vendors; negotiate pricing and scopes within guidelines to protect and improve project margins.
• Monitor contractor performance and project milestones; implement corrective actions, including contractor changes or scope adjustments, to ensure quality and compliance.
• Control project scope, schedule, and costs using structured change processes, ensuring all changes are documented and approved.
• Use CRM and project management tools to track progress, maintain accurate records, and ensure all project
• Partner with Sales Executives by executing projects efficiently and identifying additional service opportunities and qualified leads.
• Travel locally (approximately 10–20%) to oversee project execution and support client and contractor relationships on-site.

What Success Looks Like

• Strong, consistent project gross margins in line with company targets.
• High customer satisfaction scores and repeat business.
• High on-time completion rates with minimal variance to budget and scope.
• Regular generation of qualified leads through project interactions and client insight.

What You'll Bring

• 2+ years of experience in project management, operations, or a related field.
• Bachelor’s degree in Business, Project Management, or related field (preferred).
• Proven ability to manage multiple projects and vendors/contractors at once.
• Strong negotiation, problem-solving, and analytical skills with high attention to detail.
• Ability to work independently, make sound decisions, and prioritize in a fast-paced environment.
• Excellent interpersonal and communication skills with clients and contractors.
• Proficiency with CRM systems and project management tools (e.g., Asana, Trello, Microsoft Project).
• Proficiency with Microsoft Office (Word, Excel, Outlook); experience with Power BI is a plus.
• Valid driver’s license and reliable transportation.

Benefits

• 401(k)
• Health insurance
• Paid time off
• Vision insurance
• Dental insurance
• Life insurance
• Disability insurance