Do you enjoy helping people and resolving challenges in a fast-paced environment? Are you confident communicating with a wide range of customers, even in complex situations? Do you want to play a key role in supporting communities and improving housing services?
As a Tenancy Management Officer, you’ll play an important role in supporting the Housing Team to deliver an outstanding service and create communities people are proud to live in.
You’ll be the first point of contact for tenants, triaging queries, understanding their needs, and providing advice and solutions wherever possible. You’ll help reduce demand on Housing Officers by resolving queries efficiently while ensuring customers receive a professional and empathetic service.
Location: Bury St Edmunds
Hours: Full Time - 37 hpw - Monday to Friday
Contract: Permanent
Provide administrative support to the Housing Team
Act as the first point of contact for tenant queries, triaging and resolving where possible
Offer advice and make decisions to support tenants effectively
Escalate complex cases to appropriate teams with clear and detailed information
Maintain accurate and detailed records of all tenant interactions
Communicate professionally, promptly, and with empathy
Develop knowledge of housing management, legislation, and compliance requirements
Support the delivery of a simple, effective, and compliant housing service
Strong written and verbal communication skills
Ability to explain complex information in a clear and engaging way
Excellent organisational skills with the ability to prioritise tasks based on risk
Strong problem-solving and decision-making abilities
A customer-focused approach with empathy and professionalism
GCSE (or equivalent) or relevant experience in a similar role
For full details on the role and its responsibilities, click here to view the Tenancy Management Coordinator - The Part I Play document.
Competitive salary
25 days holiday + Bank Holidays (increasing to 28 days holiday after 5 years service)
Opportunities to enhance your communication, administration, and customer service skills
Experience working in the housing sector within a regulated environment
The chance to build strong working relationships across teams
A role where you can make a real difference to tenants’ lives
For full details of the benefits on offer, click here
To apply please click "apply online" below. You will be asked to attach your CV (in MS Word or PDF format) and provide a supporting statement, outlining why you’re the right person for the job.
Closing Date: 9th July 2026 (Midnight)
First Interview Date: 16th and 17th July 2026
No agencies please.
About Us
Samphire Homes is part of Bromford Flagship Livewest By joining us, you become part of a leading housing provider delivering community-focused services across the east, central and south west of England. We have a local approach, all backed by the scale and ambition of the Bromford Flagship. Apply now to help create communities where people can put down roots, feel secure, and thrive.
We’re Flagship. We build homes, let, improve and maintain them for people in need. We don’t simply want to make a difference to our customers and their communities – we want to solve the housing crisis too.
