The Hyde Group

Tenancy Housing Advisor

The Hyde Group  •  £27k - £30k/yr  •  Chichester, GB (Onsite)  •  5 hours ago
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Job Description

Tenancy Housing Advisor

Location : Chichester

Salary : £27,200 - £30,000

Would you like to join Hyde as a Tenancy Management Advisor?

At Hyde, we’re committed to creating safe, secure and thriving communities where customers feel supported and respected. We are now seeking a Tenancy Management Advisor to join our frontline Neighbourhoods & Tenancy Services team and play a key role in delivering a responsive, customer-focused housing service.

What you’ll be doing

  • Act as the first point of contact for ASB and tenancy management queries
  • Provide clear, accurate advice and guidance to customers
  • Support early intervention approaches including mediation and prevention
  • Manage and update case records accurately using CRM systems
  • Support tenancy changes including joint-to-sole applications, household updates and bereavement cases
  • Investigate issues such as abandonment, illegal subletting and tenancy breaches
  • Carry out risk assessments and support case planning
  • Work collaboratively with internal teams and external agencies including police, local authorities and safeguarding partners
  • Ensure full compliance with housing legislation, safeguarding, GDPR and organisational policies

About you

We are looking for someone who is confident, organised and customer-focused, with experience in housing, ASB or a similar frontline service environment.

  • Experience in ASB, tenancy management or housing-related casework
  • Some knowledge of housing law, tenancy processes and safeguarding principles
  • Strong communication skills with the ability to manage sensitive conversations

Why join Hyde?

At Hyde, you’ll be part of a professional, supportive and purpose-driven organisation where your work directly contributes to safer communities and better customer outcomes.

We value people who take ownership, work collaboratively, and are committed to delivering high standards of service.

We take pride in delivering high-quality housing services and building stronger communities. We own and manage 125,000 homes and are driven by a strong social purpose—creating safe, affordable homes and thriving communities.

Benefits

  • Excellent pension
  • Generous holiday allowance
  • Life assurance
  • Flexible benefits platform
  • Career development & learning support
  • Volunteering days

Diversity, inclusion and accessibility

Equity, diversity and inclusion are central to life at Hyde. We’re committed to creating a truly inclusive workplace where everyone feels respected, valued and able to be themselves. Our aim is to have a workforce that reflects the diversity of the customers and communities we serve, ensuring that different perspectives are represented in decision-making, service delivery, and the way we shape our organisation.

As a Disability Confident Employer, we’re happy to provide reasonable adjustments throughout the recruitment process and in the workplace.

Please note: candidates will be required to complete an online psychometric assessment prior to interview. We reserve the right to close this advert early if a suitable candidate is identified.

The Hyde Group

About The Hyde Group

We’re here for our customers and the communities we serve, creating homes and places people can be proud of.

For almost 60 years, Hyde has provided affordable homes for people to help achieve our vision of a great home for everyone.

As a Group, we bring together organisations that share a commitment to providing great homes and services, and to supporting the communities we work with. Partnerships with organisations that share our values and focus on customers is part of our long-term strategy to help us do more for our customers and to meet our founding social purpose.

Today, we own and manage around 120,000 homes, making us one of the largest and most diverse housing and community services providers in the country. We provide neighbourhood services to around 350,000 homes across the country, proudly support our Armed Forces community with their housing needs, and work with critical areas of the public and private sectors, including schools, hospitals, and local councils.

We’re also using our knowledge and expertise to help more people to have a home. We’re working with our local authority partners, homebuilders, and like-minded investors, to find new ways to build more affordable homes, because we can’t stand by and wait for others to fix the housing crisis.

Industry
Real Estate & Property
Company Size
501-1,000 employees
Headquarters
London, GB
Year Founded
1967
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