Job Description

We're reimagining the way Australians live, work, and play. We own and manage some of the most recognisable and loved retail destinations across Australia.

We’re evolving our portfolio into destinations that offer a broad selection of retail, residential, and office spaces. Through our diverse portfolio, data-led decision-making, and nationwide development pipeline, we do things differently.

We are Vicinity.

Role purpose

The key purpose of the Tenancy Delivery Manager is to lead and champion the shop opening process and timely delivery of tenancies across allocated Centres. This will be done by driving excellence across the Asset team and ensure consistent processes are followed for the tenancy delivery function and positive delivery outcomes are achieved for their allocated Centres. This role will be responsible for monitoring the status of each tenancy deliverable and the coordination of retail tenancy fit outs in established centres. The role is responsible for managing the scoping, pricing, tendering and procurement of work generated by the leasing process. The role assumes responsibility to deliver tenancies to the Tenant in accordance with all lease obligations agreed in the lease and in line with the timeframes agreed for rent commencement.

Key Accountabilities

People Leadership

• All elements of the annual performance cycle are completed by the due date (including goal setting, mid-year reviews, EOY conversations).
• Regular 1:1’s, team meetings and development conversations conducted - minimum monthly cadence.
• Performance issues are managed in an effective and timely manner.
• Quarterly development conversations conducted with all team members.
• 100% of compliance training is completed on time for team.
• All health and safety, risk and compliance requirements are delivered across the team.
• Effective management of budgets as per forecast with demonstrated focus on managing cost.
• Demonstrated commitment to building own capability as a people leader.

Governance, Process & Procedures

• Maintain Vicinity governance / process and procedures for Leasing Design & Delivery.
• Establish and monitor health and safety and environmental responsibilities to ensure compliance with legislation, corporate procedures, and company objectives.
• Scheduling and coordination ability to assist in resolving potential discrepancies between the multiple technical disciplines.
• Visit the shopping centres on a regular basis to monitor progress of Leasing Capital work and tenant fit outs and promote methods to expedite the shop delivery process wherever possible.
• Ensure compliance where owners work requires interface with tenant lease requirements.
• Ensure compliance of all close-out documentation in accordance with contract terms.

Design Projects & Delivery

• Deliver reconfiguration projects in accordance with cost and programme targets.
• Design and technical plan review of architectural, mechanical, electrical, plumbing and vertical transportation drawings. Interface with suppliers and architects to review, comment and approve construction drawings ensuring owners responsibilities.
• Collaborate with tenants when owners work affects existing tenants.
• Efficiently track and/or manage the scheduling of all leasing driven capital work and manage planning and permit submissions to all applicable local jurisdictional agencies.
• Attend recurring action/asset meetings to ensure awareness of all aspects of the shopping centre, especially on issues that pertain to leasing funded capital works.
• Supervise the schedule of works to ensure contractors and shopfitters complete their work on or before the agreed contract schedule. Conduct site inspections and meetings with architects, contractors and building inspectors, where necessary.
• Participate in and drive regular shop opening status meetings recording milestones and deadlines.
• Respond to RFI’s in the required timeframe as agreed with Leasing.

Stakeholders Management

• Build strong relationships with external stakeholders to award and manage work.
• Drive performance and commercial outcomes, develop talent and capability.
• Develop strong relationships with external contractors and consultants to tender and award work.
• Perform detailed punch list inspections throughout the construction of each leasing capital works project and promptly issue a final written copy to the contractor upon the completion of each project.
• Consistently maintain professional and appropriate demeanour when interacting with business partners and customers.
• Proactively consult, engage, and listen to all team members and make sound decisions in a transparent manner.
• Create an inclusive environment to leverage diversity, create a sense of belonging, and a culture of trust and psychological safety.

Key Role Relationships

• Retail Design Managers & Teams
• Leasing Managers & Teams
• Centre Operations Managers & Teams

Experience & Capabilities

ESSENTIAL EXPERIENCE (what you have done)

• A degree in Construction Management and/or equivalent experience.

CRITICAL KNOWLEDGE (what you need to know)

• Strong, demonstrated knowledge of Mechanical, Electrical & Fire Life Safety building infrastructure systems as well as a sound understanding of architectural and structural building components.
• Excellent verbal, written, visual, and negotiating communication skills and aptitude with both internal and external entities.
• Ability to present cost plans, scheduling and tracking to set targets and objectives.
• Demonstrated proficiency in Microsoft Office (Word, Excel, PowerPoint), Bluebeam/Adobe Acrobat, Project Scheduling Applications & Project Budgeting Software.
• Organised, goal oriented, ability to develop and maintain effective relationships and works well in small and large groups.
• Customer focussed and put customers at the heart of all activities and decisions.
• Identify new ideas and transform them into new products, services and processes that drive commercial outcomes through a shared strategic vision.
• Quick and easy to navigate when implementing change efforts to optimise productivity and areas of focus.
• Technology and information are used to drive effective decision-making that leads to improved business performance.
• Explore more effective and efficient ways of getting thigs done and establish procedures or ways to standardise common activity, tasks and mitigate risk.
• Identify, nurture, and activate the diverse talent and capabilities of people.
• Drive and maximise performance and commercial outcomes without compromising quality, safety, or our customers.
• Consciously create a culture where everyone has the awareness, knowledge, and desire to respond and thrive through change.
• Create strategic advantage by anticipating market needs and pioneering innovative approaches based on a sound understanding of the global market.

CAPABILITIES (what you can do)

• Collaborate as an Asset Team - Collaborate for best outcomes for asset and team vs best outcomes for individual – Foundational.
• Understand Vision & Strategy - Know the ‘why’ behind decisions and actions, think bigger than today, and plan for the future – Foundational.
• Develop Strong Stakeholder Relationships - Identify, nurture and strengthen diverse stakeholder relationships – Foundational.
• Demonstrate Commercial Acumen - Understands the collective impact of the role, business, industry and competitors – Foundational.
• Problem Solving - Use logic and methods to solve problems with effective solutions – Intermediate.
• Planning & Prioritisation - Identify the tasks required to achieve the desired outcomes and prioritise tasks in the right order – Foundational.
• Project Management - Connect and lead a team to achieve project goals from ideation to completion, within scope, time and budget – Foundational.
• Understand Governance Parameters - Have a clear understanding of the governance parameters needed to work within and why – Foundational.
• Retail Design, Construction & Interior Fitout - Uphold strong design, construction methodology and interior fitout skills to deliver exceptional retail design – Foundational.

PERSONAL ATTRIBUTES (who you are)

You consistently demonstrate and role model the behaviours that bring the Vicinity values to life:

Respect:

• We listen to and acknowledge each other's views
• We have difficult conversations with care

Integrity:

• We back our words with the right actions
• We do the right thing, no matter the situation

Customer Focus:

• We nurture a genuine connection with our customers
• We consider customer needs when making decisions

Collaboration:

• We invite the right people to the table
• We balance consensus with decisive actions

Excellence:

• We always strive to improve
• We share our challenges and celebrate the wins

Why Vicinity?

Our benefits program focuses on creating an awesome place to work in which our people are rewarded and recognised. This includes:

• Flexible working options

• Birthday leave & purchased additional leave

• $1,000 worth of VCX securities rewarded for eligible team members

• Generous Parental Leave

We live and work by our values of Respect, Integrity, Customer Focus, Collaboration and Excellence. They are the foundation to everything we do and provide us a north star with which we can shape meaningful places where communities connect.

At Vicinity we embrace and celebrate diversity and are committed to creating an inclusive work environment where we attract, retain and develop our people regardless of gender identity, ethnicity, sexual orientation, disability and age. Applications are encouraged from all sectors of the community and we strongly encourage applications from the Aboriginal and/or Torres Strait Islander community.

We are aware of current limitations with our website accessibility and are working towards improving this. Should you experience any issues accessing information in this job advertisement or the application form, and require this in an alternate format, please contact our Talent Acquisition Team. Similarly, if you would like to discuss workplace accessibility, any reasonable adjustments we can make to better support you during the recruitment process, or your potential future role please reach out to our Talent Acquisition team:

Email: talent.acquisition@vicinity.com.au

Phone: +61 3 7001 4000 (request to speak to our Talent Acquisition team)

Note: To be eligible to apply for this position, you must have existing, relevant Australian work rights. At the later stages of the recruitment process the shortlisted candidate/candidates will be required to undergo a Criminal History Background/Police Check as a mandatory part of the process. Additional qualification checks may also be required dependant on role and level.