Job Description

Overview

Position Summary

City National Bank is seeking a detail-oriented and customer-focused Temporary Benefits Specialist to support the Human Resources Benefits team during the annual Open Enrollment period. This role will serve as a primary point of contact for employees, assist with benefits administration activities, coordinate enrollment communications, resolve employee inquiries, and ensure accurate processing of benefits-related transactions.

The ideal candidate possesses strong customer service skills, benefits administration experience, excellent organizational abilities, and the capacity to manage a high volume of employee requests in a fast-paced environment.

Key Responsibilities

Open Enrollment Support

• Serve as a first point of contact for employee questions related to medical, dental, vision, life insurance, disability, and voluntary benefits.
• Assist employees with benefit elections and navigation of the enrollment platform.
• Support Open Enrollment meetings, webinars, education sessions, and benefit fairs.
• Monitor enrollment activity and assist with follow-up communications to employees who have not completed enrollment.
• Coordinate and distribute Open Enrollment materials and employee communications.

Benefits Administration

• Process benefits-related transactions including new enrollments, life events, changes, and terminations.
• Review enrollment submissions for accuracy and completeness.
• Support reconciliation activities and maintain accurate employee benefit records.
• Partner with benefits vendors and internal stakeholders to resolve employee issues.
• Track and monitor benefit cases through resolution.

Employee Service & Support

• Respond to employee inquiries via phone, email, and in-person meetings.
• Research and resolve benefit eligibility, coverage, and enrollment questions.
• Escalate complex issues to the Benefits Manager as appropriate.
• Maintain a high level of responsiveness and confidentiality.

Data & Reporting

• Update and maintain employee benefit records in HRIS systems.
• Prepare enrollment tracking reports and audit files.
• Assist with benefits file uploads and data validation activities.
• Support documentation and records retention requirements.

Administrative Support

• Schedule employee appointments and benefits consultations.
• Prepare meeting materials, presentations, and enrollment packets.
• Maintain benefits documentation and employee communications.
• Assist with special projects and other benefits-related activities as assigned.

Qualifications

Required

• Associate degree or equivalent combination of education and experience.
• Minimum of 2 years of administrative, employee services, HR, or benefits-related experience.
• Strong customer service orientation.
• Proficiency in Microsoft Outlook, Excel, Word, and Teams.
• Strong attention to detail and organizational skills.
• Ability to manage confidential information with discretion.
• Excellent verbal and written communication skills.

Preferred

• Previous benefits administration experience.
• Open Enrollment support experience.
• Experience working with HRIS and benefits enrollment platforms.
• Prior experience in banking, financial services, or a corporate HR environment.

Special Instructions to Candidates

• Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.
• Please view Equal Employment Opportunity Posters provided by OFCCP here.
• The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
• Reasonable accommodation may be made to assist individuals with disabilities to complete the online application process. Please contact our Human Resources Department at 305-577-7680 or by e-mail at employment@citynational.com.