Job Description

The West Kowloon Cultural District Authority welcomes exceptional talent with a passion to realise the vision and mission of making the West Kowloon Cultural District a prime local and international destination for arts, culture and entertainment.

You will be responsible for:

• selling and dispatching tickets and related products using WKCDA’s computerised ticketing system, and issuing prepaid tickets to patrons during performance incomings;

• fielding general enquiries and customer feedback in line with the Ticketing team’s Customer Service Policy and Procedures handbook;

• capturing patron data wherever possible, in strict observance of regulatory directives;

• executing routine tasks and duties at all times within operational guidelines, especially in matters relating to financial transactions and payment card industry (PCI) compliance;

• maintaining open lines of communication with colleagues on all issues relating to ticket sales and customer service; and

• handling ad-hoc tasks as assigned.

You should:

• possess secondary school qualification or above;

• preferably have 1 year of relevant experience in a cash-handling or customer-focused environment;

• be patient and polite under pressure particularly during busy periods;

• be a confident and effective communicator, with a good telephone manner;

• be prepared to work weekend and public holiday hours according to the duty roster assigned as shift duty is required;

• be proficient in written and spoken English and Chinese. Proficiency in other languages is an advantage; and

• provide at least 2 days’ availability to work per week.

For interested parties, please submit your application with detailed CV on or before following date. Applicants are encouraged to submit their applications as soon as possible. The review of applications will continue until post is filled.

Data collected will only be used for job application processing. Your data may be accessed by our appointed recruitment consultants who have agreed to keep confidence of all personal data in not less than the standards applicable to us. Applicants not being invited for interview within 4 weeks from the submission date may assume their applications unsuccessful.

All related information will be kept up to 24 months and all personal data will be destroyed afterwards.

For more information, please visit https://www.westk.hk or contact:

Katie Chan /+852 22000326