Job Description

At AQA, we’re committed to advancing education and we’re committed to our people. As the largest provider of academic qualifications in the UK, we mark over 10 million exam papers each year and it’s our people who make this happen.

Do you want to give students a real chance to succeed? Are you someone who can work with others through hardships to bring about the best outcome?

At AQA we believe that all students should have a chance to meet their potential in exams. So wherever possible we try to support in overcoming disadvantages, even if the unforeseen should happen, and that is why we have a team dedicated to finding solutions for students that cannot sit an exam in a conventional way.

We are looking for an empathetic and efficient administrator to join us during an influx in workload, who can support in enabling examination access arrangements for candidates or the process of special consideration. You will be responsible for supporting disadvantaged students during their GCSE or A-level exams by liaising with schools, students and parents by phone and email, about these issues.

Some circumstances can be distressing for those affected so it is really important that you can maintain a professional and compassionate approach, plus you will need to have the resilience to be comfortable dealing with potentially upsetting circumstances. Occasionally, there will also be times where you will need to manage expectations about what can be done to support students, which can be equally difficult and needs to be handled carefully.

As well as empathy and strong interpersonal skills, we will be looking for someone who:

• can confidently make decisions

• is well-organised and able to manage competing priorities

• works well under pressure and consistently meets deadlines

• has a methodical approach to problems to find effective solutions

You would be working with an established, supportive team; who will provide resources and training on AQA processes. While we ask you to bring strong administrative and organisation skills with you.

This is a really rewarding role with the opportunity to support individuals through challenging times in their lives and to really make a difference in easing the worry around the exam period.

Contract details:
Hourly rate: £14.85
Dates: ASAP to 28/08/2026

Hours: 35 hours a week
Working pattern: Monday to Friday
Location: A mix of home working with approximately 2 days in the office per week, based on the University of Surrey (Guildford) campus; our 'smart working' approach allows for greater flexibility depending on both the teams workload and personal commitments.

Interested?
Click “Apply” and select “Create Account” to set yourself up a Workday Applicant Account.
Your submitted application will be reviewed and, if successfully shortlisted, you’ll be asked to attend an interview with the Hiring Manager.

Our recruitment timeline is constantly evolving, we are currently likely to close adverts and interview in the last week of April/first week of May. We aim to review all applications and provide outcomes in a timely manner.

AQA is an equal opportunities employer and welcomes applications from all sections of the community regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes people unique.

Recruitment Agencies

We have a preferred supplier list (PSL) in place.

Unsolicited CVs will be treated as a gift. We will not be subject to or liable under your terms and conditions for agency fees.