Andover Public Schools (Massachusetts)

Temporary School Transportation Support Representative

Andover Public Schools (Massachusetts)  •  $30 - $35/hr  •  Andover, GB (Onsite)  •  5 hours ago
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Job Description

Posting number: S27261

Department: School Administration Bldg

Job classification: School Transportation Support Representative

Posting type: Open

Categories: Education

Summary

The School Transportation Support Representative answers incoming calls from parents and school staff, solves bus schedule issues, provides timely updates on route delays in coordination with the Transportation Manager and provides general support to the transportation officer. Includes support for large yellow bus services as well as special education transportation.

Examples of duties

Job Overview

  • Role: School Transportation Support
  • Purpose: Help families and schools with daily bus operations and provide clear, calm customer service.

Key Responsibilities

  • Answer Calls: Handle phone calls from parents, guardians, and school staff about bus stops, times, and delays.
  • Solve Problems: Research late buses, missed stops, missing students and other transportation concerns by talking with dispatchers and utilizing GPS tracking and other transportation systems.
  • Log Issues: Accurately document complaints, questions, service issues, and feedback in electronic systems.
  • De-escalate Situations: Provide customer service to families in a professional manner.
  • Problem Resolution: Work in conjunction with the Transportation Manager, dispatchers, school staff, and other personnel to address specialized or complex transportation questions and concerns
  • Provide Updates: Communicate timely and accurate information regarding route delays, schedule changes, and other transportation-related issues.

Qualifications

Qualifications

  • Skills: Strong listening, communication, organizational, and problem solving skills, and basic computer proficiency.
  • Microsoft Office: Basic working knowledge of Microsoft Word and Excel.
  • Transportation Knowledge: Knowledge of school transportation operations, routing, or related transportation services is a plus.
  • Experience: Previous customer service, call center, school transportation, or related experience is helpful.
  • Traits: Patient, reliable, professional, and able to work effectively in a fast-paced, time-sensitive environment.

Supplemental information

Hours and Pay Rate:

  • Hours: Part-time; 2:00 pm - 4:30 pm
  • Days: Monday - Friday
  • Hourly Rate: $30 - $35 per hour based on prior experience

Andover Public Schools (APS) seeks candidates who embody our ethos, which includes valuing the identities of all students, high expectations for all students, teaching excellence, collaboration, innovation, respect, and responsibility.

APS is committed to hiring and supporting a racially and ethnically diverse faculty and staff. Racially and ethnically diverse teachers produce a myriad of positive outcomes for all students, especially the most historically marginalized students.

Andover Public Schools (Massachusetts)

About Andover Public Schools (Massachusetts)

Welcome to Andover Public Schools (APS), a district dedicated to providing creative and quality instruction that educates the whole child so that they are prepared for success in college, career and life. We are a district known for academic rigor and excellence in arts and athletics.

APS is focused on world-class child-entered excellence in early childhood, elementary and secondary education. We have one Preschool, six K-5 Elementary Schools, three 6-8 Middle Schools, and a Senior High School.

We encourage all of our students to think creatively, to ask the tough questions, to delve deeply into research utilizing the latest technology, to communicate in a variety of media and to collaborate with peers and adults. We go well beyond the mandated curriculum to develop each student’s individual academic, artistic and athletic potential, while developing a moral compass that will guide him/her beyond high school.

Andover prides itself as one of the highest performing school districts in the state of Massachusetts, with a current total school enrollment is 6,075. We place a high value on maintaining appropriate class sizes and our students in K-12 enjoy one of the lowest class sizes in the area.

Our teachers and staff are among the best in the nation, leading the way with innovative instruction focused on preparing students for success. Andover test scores are a testament to this and are among the highest in the state, and are very competitive with top public and private schools in the nation.

Industry
Government & Public Safety
Company Size
201-500 employees
Headquarters
Andover, MA
Year Founded
Unknown
Website
aps1.net
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