Job Description

We are looking for a part time Sales Assistant to join the team & work in our Edinburgh store!

As a Retail Store Assistant at Lucy & Yak, you are committed to creating an exceptional in-store experience for our customers. Your role involves becoming a Lucy & Yak expert, offering top-notch customer service, maintaining a well-stocked and visually appealing store, and actively engaging with our Lucy & Yak community.

What you'll be doing...

• You’ll become an expert on all things Lucy & Yak, including our products, sizing, and our commitment to sustainability and ethics.
• Be the friendly face of Lucy & Yak, greeting and welcoming customers with your warmth & positivity
• Provide exceptional assistance, promptly addressing customer queries & ensuring their needs are met
• Customer happiness is your top priority - you’ll go the extra mile to make every shopping experience memorable
• General shop floor responsibilities such as restocking, keeping the shop clean, tidy and inviting.
• Working in the back areas when required to help put away deliveries & to keep the stockroom & staff area clear, tidy & organised
• Support in creating fun and engaging content as a team for the Lucy & Yak Store Instagram, as well as responding to customers queries & interactions
• Support with working in-store events, including evening work when required, to make them enjoyable and memorable for our customers
• Support in always making the store a safe place for customers and our team through following our H&S best practice

What are we looking for?

• A people person: You thrive on building connections and making customers feel at home.
• Friendly and approachable: Your warm demeanour and welcoming attitude are infectious!
• Passion for our brand: You're excited about Lucy & Yak's mission, products, and values.
• Team player: You enjoy working with others as part of a team.
• A commitment to excellence: Going above and beyond to ensure customer satisfaction is second nature to you.
• Previous retail or customer facing experience is desirable but not essential
• Knowledge of Lucy & Yak as a brand and our products would be a massive bonus!!

The fine print

• £13.45 per hour
• Temporary contract
• 8 hours per week
• Based in Edinburgh
• Start date ASAP

Although this role does not have a closing date we reserve the right to close the advertisement if we receive a large number of applications.

Internal Applicants: Please note we will use current and previous Lucy & Yak managers as a reference during the recruitment process.