Job Description

Duration: Approximately 6 weeks (temporary coverage)

Start Date: Immediate / aligned with leave coverage needs

Schedule: Part-time, 20 hours / week

Location: Brooklyn, NY (multiple sites within close proximity)

Pay: $28.00 - $30.00 per hour

Work Location In person, onsite with some short local walking distance travel between sites

Important Note: This is a strictly temporary position intended to provide short-term coverage. Candidates should apply only if they are comfortable with a defined 6-week assignment and no expectation of continued employment beyond this period.

The Center for Family Life in Sunset Park is seeking a highly skilled Temporary Help Desk Administrator to provide immediate coverage for 6 weeks. This is a part-time, short-term assignment at 20 hours per week with no possibility of extension or permanent employment. This role requires an experienced IT professional who can step in with minimal onboarding and operate independently from day one, managing daily help desk operations and providing Tier 1 and Tier 2 support across multiple locations. The ideal candidate is confident, self-directed, and capable of troubleshooting and resolving technical issues efficiently without the need for training or supervision.

I. Key Responsibilities:

Help Desk & Ticket Management

• Serve as the primary administrator of the IT help desk ticketing system.
• Manage, prioritize, and resolve incoming tickets independently.
• Provide Tier 1 and Tier 2 support as the first point of contact for all IT requests.
• Maintain clear communication with staff on issue status and resolution timelines.
• Escalate critical issues only when necessary while maintaining ownership through resolution.

End-User & Systems Support

• Deliver in-person and remote support across headquarters and multiple nearby sites.
• Troubleshoot desktops, laptops, printers, mobile devices, and peripherals.
• Resolve Windows and macOS issues independently.
• Support Microsoft 365 (Outlook, Teams, OneDrive, SharePoint) and user access.
• Handle onboarding/offboarding tasks including account setup and equipment provisioning.
• Provide support for video conferencing and collaboration tools.
• Troubleshoot VoIP phone systems.

Network, Security & Physical Systems Support

• Diagnose and resolve basic network connectivity issues (LAN, WAN, Wi-Fi).
• Support endpoint security, antivirus, and phishing-related incidents.
• Perform routine system maintenance, updates, and patching.
• Troubleshoot access control systems (key cards, fobs, readers).
• Support surveillance and camera systems, coordinating with vendors as needed.

Documentation & Operations

• Accurately document all work within the ticketing system.
• Maintain clear and organized documentation of fixes and configurations.
• Support inventory tracking and asset management as needed.
• Follow established IT policies and procedures without requiring onboarding.

Collaboration

• Coordinate with the IT Director for priority alignment as needed.
• Communicate effectively with staff across multiple departments and locations.
• Provide reliable coverage for day-to-day IT operations with minimal oversight.

II. Skills & Qualifications Required

• Strong hands-on experience providing Tier 1 and Tier 2 IT support (minimum 3+ years strongly preferred).
• Proven ability to manage a help desk independently.
• Advanced troubleshooting skills across Windows and macOS environments.
• Solid understanding of networking fundamentals (TCP/IP, Wi-Fi troubleshooting).
• Experience supporting Microsoft 365 environments.
• Ability to quickly assess issues and implement solutions without guidance.
• Strong organizational and communication skills.
• Reliable, self-sufficient, and able to work in a fast-paced environment.

Preferred

• Experience in multi-site environments.
• Familiarity with access control or surveillance systems.
• Experience with VoIP and conferencing platforms.
• Experience working in nonprofit or service-based organizations.

NYC Equal Employment Opportunity Statement

It is the Agency’s policy to provide equal employment opportunity for all applicants and employees. Center for Family Life in Sunset Park does not unlawfully discriminate on the basis of actual or perceived race, sexual and reproductive health decisions, height and weight, color, religion, religious creed, sex, sexual and reproductive health decisions, gender, gender identity, gender expression and sex stereotyping, national origin, ancestry, citizenship, age, physical or mental disability, legally protected medical condition or information, family care or medical leave status, military caregiver status, military status, veteran status, marital status, domestic partner status, sexual orientation, status as a victim of domestic violence, sexual assault or stalking, enrollment in a public assistance program, engaging in protected communications regarding employee wages, requesting a reasonable accommodation on the basis of disability or bona fide religious belief or practice, or any other basis protected by local, state, or federal laws.