Job Description

Posting number: FY2600801

Department: Parks & Recreation

Division: Parks & Recreation

Job classification: Recreation Leader V

Posting type: Open & Promotional

Categories: Security

Summary

The Parks & Recreation Ranger will provide high-quality, in-person customer service and education to recreation center users while patrolling the facilities. The Parks & Recreation Ranger will provide front-line customer service to the public and enforce rules, regulations, and ordinances related to the Goodyear Recreation Campus. The Parks & Recreation Ranger will provide support to part-time and full-time staff.

The ideal candidate will be a dedicated and highly trained security professional with a strong commitment to safeguarding the Goodyear Recreation Center and its patrons. They must have the ability to maintain a safe and secure environment through proactive surveillance, efficient incident response, and exceptional interpersonal skills. They will be adept at enforcing policies and regulations while providing excellent customer service to enhance the overall experience of visitors. The ideal candidate must be able to thrive in a fast-paced, team-oriented environment with high service delivery expectations.

At the City of Goodyear, you will be a part of an organization that values its employees as its greatest assets. You will become part of a dedicated team of professionals who are committed to building and maintaining a highly engaged workforce. You will be challenged to learn and grow in an environment that values employee development and career building. You will thrive in a culture of innovation.

We believe that successful employees are those who possess these six core values:

Adaptability - Integrity - Innovation - Empathy - Optimism - Innovation

Only a limited number of the most qualified applicants meeting the City's requirements will be invited for an interview. The examination process for this position will consist of a panel interview.

All communication regarding application status and interview notifications will be sent via email. Please monitor your junk/spam email for communications, as they will come from a system-generated source.

Examples of duties

• Establishes and maintains effective public relations by communicating with the general public and other City employees to provide direction, information, and interpretation of rules and regulations, both orally and in writing.
• Keeps accurate records of GRC patrol times and activities and prepares detailed reports, such as daily logs, incident reports, and accident reports. Submits work orders and suggestions relevant to improving GRC planning and the quality of GRC maintenance to ensure the safety and security of GRC equipment, facilities, and grounds.
• Monitors and observes organized and unorganized events in the GRC to ensure the safety and appropriateness of activities and to detect potentially hazardous situations. Conducts building and equipment safety checks at the facility.
• Anticipates and corrects problems or notifies appropriate personnel to ensure visitor safety. Radios Police and/or Fire-Medical in emergency situations. Exercises judgment and independent action when performing patrol functions within legal and departmental constraints.
• Operates a cell phone, tablet, and/or laptop. Utilizes departmental software to review patron history, camera footage, door security, and more.
• Walks extensively while patrolling the facility. Sets up and removes folding tables, chairs, barricades, traffic cones, or similar objects as needed.
• Comprehends and makes inferences from written rules, regulations, ordinances, and statutes relating to municipal recreation centers in order to provide enforcement and ensure the safety and security of GRC facilities and grounds. Prioritizes work assignments and deals effectively with rule violations.
• Follows protocol, works independently, deals effectively with the public in stressful situations requiring tact and diplomacy, reacts quickly and efficiently in emergency situations, anticipates and solves problems on a daily basis, performs outdoor duties under varying work and climatic conditions, and understands and follows oral and written instructions.
• May be required to work evenings, weekends, and holidays.
• Performs other duties as assigned.

Qualifications

Formal Education/Knowledge: Work requires knowledge of a specific vocational, administrative, or technical nature that may be obtained with six months to one year of advanced study or training past the high school equivalency. Community colleges, vocational, business, and technical or correspondence schools are likely sources. Appropriate certification may be awarded upon satisfactory completion of advanced study or training.

Experience: Minimum of one year of experience in a related field is preferred.

Certifications and Other Requirements: Valid driver's license, CPR certification, and First Aid certification is preferred.

Reading: Work requires the ability to read staff reports, memoranda, letters, and general correspondence.

Math: Work requires the ability to perform general mathematical calculations such as addition, subtraction, multiplication, and division.

Writing: Work requires the ability to write reports, letters, registration forms and flyers, and accident and incident forms.

Managerial: Semi-Complex — Work requires the occasional direction of helpers, assistants, seasonal employees, interns, or temporary employees.

Policy/Decision Making: Significant — The employee normally performs the duty assignment after receiving general instructions as to methods, procedures, and desired end results. There is some opportunity for discretion when making selections among a few, easily identifiable choices. Work involving discretion is typically reviewed before finalized.

Technical Skills: Broad Application — Work requires the use of standard technical skills appropriate to the work environment of the organization. Limited analysis and independent thinking are utilized.

Interpersonal/Human Relations Skills: Moderate — Interactions may involve support of controversial positions or the negotiation of sensitive issues or important presentations. Contacts may also involve stressful, negative interactions requiring high levels of tact and the ability to respond to aggressive interpersonal interactions.