Job Description

Founded in 1906 as a manufacturer of writing instruments, MONTBLANC today creates exclusive products including watches, jewelry, writing instruments and leather goods which reflect our high demands with respect to culture, quality, design, tradition and craftsmanship. With more than 25 subsidiaries and 600 boutiques MONTBLANC is present all over the world.

At Richemont Americas, we aspire to reflect the ever-changing world around us. We are proud to employ talent from many different backgrounds, experiences, and identities to build a continually evolving, inclusive community where the diversity of our colleagues and clients is rich and celebrated. We believe when inclusion is fully embraced and empowered, creativity and knowledge emerge to deliver excellence, advancing the community that is uniquely Richemont Americas.

Temporary Operations Coordinator

Montblanc | New York City

Reports to: Director, Wholesale Operations

Role Overview

The Temporary Operations Coordinator is responsible for supporting the effected execution of day-to-day business operations by coordinating processes, resources, and communications across functions. The role ensures operational efficiency, compliance, with company standards, and timely resolution of issues, while providing critical support to Director, Wholesale Operations & Planning in driving business objectives.

Responsibilities

• Respond to all matters relating but not limited to
• Special Sales and Employee Order mailbox.
• Perform other duties as required (compliance, CSR, presentations, performing training, etc), inventory replenishment and management.
• Monitor the Opening/Closings and sending updates to team
• Responsible for entering SKU’s / Product information for dept stores into GSX and Intertrade Neiman Marcus Catalog.
• Key support to management on special requests
• Support office operations & administration including filing, answering phones, copying, etc.
• Research and coordinate the resolution to SAP transmission issues.
• Compile and analyse ongoing results related but not limited to sales, lead times and volume.
• Create Sales orders, respond to product inquiries, status, employee orders, maintenance and tracking on a timely manner.
• Order allocation, delivery and invoicing processing
• Including but not limited to Wholesale team, distribution centre, supply chain, finance, logistics, Customer Service.
• Provide extensive product knowledge and handle all requests from customer on products and open backorders during and after sale.
• Create RA’s, reconciliation and dispute chargebacks
• Special projects, as needed

Qualifications

• Prior experience working in luxury retail
• Proficiency in SAP, Outlook, Word, Excel
• Ability to meet deadlines and handle multiple tasks simultaneously and with precision
• Superior organizational and follow up skills
• Clear and concise communicator who can execute quickly and effectively
• Excellent problem solving skills - know how to deescalate issues as they arise and turn challenges into opportunities
• Team player with a collaborative approach to working with different departments and boutique members

Richemont offers a generous compensation and benefits package for eligible employees. Only candidates selected for further consideration will be contacted.

We Offer

Employee wellbeing is a top priority at Richemont. We offer a comprehensive benefits program to support employees and their loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are also available. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of work-life balance, our total rewards include paid time off, a wellness reimbursement benefit, and access to the employee assistance program. Employees are encouraged to make a difference in their local communities with volunteer days off, supporting initiatives that drive change.

At Richemont, We Craft the Future!

Expected Hourly Range: $25-$35

Salary will be determined based on relevant skills and experience.