Job Description
Inside Sales Support Representative
The Temporary Inside Sales Support Representative is responsible for delivering world-class customer experience to Pentair’s distributors, sales network, and end customers. This role provides end-to-end support throughout the order lifecycle, serving as a primary point of contact for customer inquiries, order management, and issue resolution.
The ideal candidate is customer-focused, highly organized, and thrives in a fast-paced environment. This individual will collaborate extensively with cross-functional teams to support revenue growth, improve customer satisfaction, and identify opportunities for continuous process improvement. The role also supports Lean initiatives and acts as a customer advocate across the organization.
Key Responsibilities
- Serve as a primary point of contact for Pentair distributors, sales representatives, and customers.
- Provide timely and professional resolution of customer inquiries via phone, email, and other communication channels.
- Manage incoming customer requests and ensure prompt follow-up and issue resolution.
- Process and maintain accurate customer orders, including technical order entry requirements.
- Coordinate with Engineering, Purchasing, Production Planning, Scheduling, Logistics, and other internal teams to meet customer expectations and delivery commitments.
- Partner with management and operational teams to expedite orders and address customer priorities when appropriate.
- Work closely with Logistics to support delivery requirements, shipping coordination, and container bookings.
- Build and maintain strong working relationships across cross-functional departments.
- Act as the Voice of the Customer by identifying opportunities to enhance processes and improve customer experience.
- Support continuous improvement initiatives through the effective use of Lean Management tools and methodologies.
- Participate in and lead special projects that support departmental and organizational objectives.
- Champions change management efforts and serve as a positive role model within the organization.
- Perform other duties and responsibilities as assigned.
Qualifications
- Demonstrated commitment to delivering exceptional customer service.
- Strong organizational, time management, and prioritization skills.
- Excellent written, verbal, and interpersonal communication skills.
- Ability to manage multiple priorities, meet deadlines, and perform effectively in a dynamic environment.
- Strong problem-solving skills with the ability to develop creative and practical solutions.
- Ability to exercise sound judgment and make informed decisions.
- Proficiency in Microsoft Office applications, including Outlook, Excel, Word, and Teams.
- Strong collaboration skills with the ability to work effectively across all levels of the organization.
- Demonstrated integrity, professionalism, and ethical business practices.
- Adaptability and willingness to embrace change in a growth-oriented environment.
- Strong emotional intelligence and customer-centric mindset.
Education & Experience
- Bachelor’s degree in business, Communications, Supply Chain, or a related field preferred.
- Minimum of three (3) years of experience in customer service, sales support, order management, or a related customer-facing role.
- Experience supporting distribution channels, manufacturing environments, or industrial products is preferred.
- Experience with ERP systems (SAP experience preferred) is a plus.
Equal Opportunity Employer
Pentair is an Equal Opportunity Employer. With our expanding global presence, cross-cultural insight and competence are essential for our ongoing success. We believe that a diverse workforce contributes different perspectives and creative ideas that enable us to continue to improve every day.
