Job Description

We are working closely alongside a Local Authority in Broxtowe to assist with the appointment of a Temporary Housing Complaints Officer, on a 6.5-month contract, highly likely to be extended at clients discretion. Please apply with your CV for immediate consideration.

Rate of Pay: £191.40 - £252.23 per day

Summary:

A Housing Complaints Officer is required to manage Stage 1 housing complaints, ensuring issues are thoroughly investigated, resolved professionally and used to identify lessons and improvements across the Housing Service.

Responsibilities:

• Manage and investigate Stage 1 housing complaints.
• Act as a key contact for complainants throughout the complaints process.
• Work with Housing teams and stakeholders to achieve appropriate resolutions.
• Handle difficult conversations and potential conflict professionally.
• Provide clear actions and communicate outcomes to complainants.

Essential Requirements:

• Experience handling complaints and difficult conversations.
• Excellent communication, investigation and problem-solving skills.
• Knowledge of Housing services, policies and procedures.
• Ability to analyse complaints and identify service improvements.

Please note:

• You should be available to work immediately or at a short notice.
• You should have right to work in U.K

Disclaimer: Brackenberry Ltd is acting as an Employment Business in relation to this vacancy. We are committed to equality in the workplace and is an equal opportunity employer. Unless otherwise stated all of our roles are temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary. Incase the role requires an enhanced DBS, your DBS must be either through us or be accompanied by a subscription to the DBS updating service.

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