Temporary Estate Liaison Officer-(26550)
Temporary Estate Liaison Officer
Salary circa £30,600 to £32,000 pa negotiable based on skills and experience plus health cash plan
Temporary 12 month contract, full time (37.5 hpw)
Covering Kent, East Sussex, West Sussex and parts of Surrey
We can’t offer a CoS for this role
Home, a place where you belong
If you’re tired of jobs where customers feel like an afterthought, this is your switch. Join us and make sure every repair and maintenance job feels right for the people living there. You’ll be the voice of the customer, solving problems before they escalate, taking ownership of complaints and fixing issues fast. With clear, simple communication, you’ll shape better ways of working and go home each day knowing you’ve made a real difference.
What you’ll do
Oversee maintenance works and make sure quality standards are met.
Manage complaints and disputes quickly and keep accurate records with strong admin skills.
Act as the key contact for customers during repairs and resolve issues fast.
Represent the customer voice with contractors and internal teams.
Analyse feedback and data to drive improvements in service delivery.
Why join us
You’ll have the freedom to shape your diary and the backing of a brilliant team. We’ll invest in your career with training and progression opportunities, so you can grow with us. Be part of one of the UK’s top 10 Great Places to Work!
You have
Experience overseeing maintenance works through to successful completion.
Excellent communication skills to explain technical details in clear, simple language.
Strong stakeholder skills and confidence to hold others to account.
Great organisational and administration skills with attention to detail.
Tenacity to resolve complex complaints and keep customers at the heart.
Stronger together
We do our best work when we’re ourselves. That’s why inclusion, wellbeing, and our diversity networks help make Home Group a great place to work!
The practical bits
Your patch covers Kent, West Sussex, East Sussex and parts of Surrey
To get around, you need a vehicle insured for business use - we pay your mileage.
You’ll work a mix of days in the community, with flexibility to work from home or at one of our offices near you
Monday and Friday with flexibility built in.
You need a Basic DBS check that we pay for.
What’s in it for you?
Health cash plan saving you (and your children) £1140+ each year covering dental, opticians, prescriptions and more
Matching pension contribution (up to 7% and life insurance of 3x basic salary)
800+ discounts on shops, holidays, days out, tech and more
Top 20 in the UK for Wellbeing
Family friendly policies including maternity, paternity, adoption, neonatal, fertility and menopause support
Find out more
Click APPLY NOW to see our Estate Liaison Officer Job Description,find out about us, for help to apply and for all our benefits Roles can close early, so don’t wait. For reasonable adjustments email recruitment@homegroup.org.uk.
London (Liverpool Street)Uncommon Liverpool Street34-37 Liverpool StreetLondonEC2M 7PP
09.Apr.26, 10:59:00 PM
We're Home Group, a housing association, social enterprise and charity with a turnover of £505m and one of the UK's largest providers of high quality housing and integrated housing, health and social care.
We're proud of the difference that we have made over the last 90+ years and we continue to work hard to support over 125,000 customers who live in more than 57,000 homes across England and Scotland.
Our aim is to build homes, independence and aspirations and according to our trophy cabinet we’re pretty good at it! We're the 9th best place to work in the UK, the 4th best in the North East and the 8th best for women. Our apprenticeship programme is award winning; in 2019 we were named large employer of the year and large north east employer of the year in 2020.
If you want to find out more about us, visit our website below.
