Your new role
Handle customer telephone enquiries and provide resolution in daily operations
Support HKT financial services related follow up activities
Follow the pre-set procedures and workflows properly, complete the job in a professional manner
Proactively learn and grasp latest knowledge to facilitate proper discharge of daily duties
Discharge duty in a positive attitude so that company image can be safeguarded at all times
Carry out any ad hoc duties whenever appropriate to meet business needs
Location: Mei Foo
To succeed in this role
HKCEE/ HKDSE or above
Good command of both written and spoken English and Chinese
Strong with customer services skills, telephone manner and communication skills
Knowledge in computer applications e.g., Internet, Microsoft Office
Customer-oriented, Pro-active, willing to learn, able to work independently
5-day work per week
Shift duty is required for 8:00 - 00:00 (Monday to Sunday)
Candidates with more experience will be considered as Senior Customer Officer
PCCW Limited is a global company headquartered in Hong Kong which holds interests in telecommunications, media, IT solutions, property development and investment, and other businesses.
The Company holds a majority stake in the HKT Trust and HKT Limited*, Hong Kong’s premier telecommunications service provider and leading operator of fixed-line, broadband, mobile communication and media entertainment services. HKT delivers end-to-end integrated solutions employing emerging technologies to assist enterprises in transforming their businesses. HKT has also built a digital ecosystem integrating its loyalty programme, e-commerce, travel, insurance, fintech and healthtech services to deepen its relationship with customers.
PCCW owns a fully integrated multimedia and entertainment group in Hong Kong engaged in the provision of OTT video service locally and in other places in the region. Through HK Television Entertainment Company Limited, PCCW also operates a domestic free TV service in Hong Kong.
In addition, PCCW holds a stake in Pacific Century Premium Developments Limited and other overseas investments.
PCCW is part of Pacific Century Group, named by Forbes as one of the World's Best Employers 2023.
*HKT Limited is a company incorporated in the Cayman Islands with limited liability.
Listing and trading
PCCW shares are listed on The Stock Exchange of Hong Kong Limited (SEHK: 0008) and traded in the form of American Depositary Receipts on the OTC Markets Group Inc. in the US (Ticker: PCCWY).
