Job Description

Job Title: Customer Service Assistant

Location: Highbury Campus

Salary: Pro Rata £9,941.06 - £10,220.37, Full Time Equivalent £24,521.29 - £25,210.25 per annum

Hours of work: 15 hours per week, 52 weeks per year, Part Time, Temporary

About The Role:

This highly professional, flexible, pro-active customer service role requires the Customer Service Assistant to undertake the high-level priorities of the post, and flexibly prioritise the needs of the role. They must be highly adaptable, constantly demonstrating excellent interpersonal skills and be unflappable under pressure, and be very capable of working error free and pro-actively within a highly pressurised environment. As the first point of contact for high level partners and visitors they must display excellent and continuously professional verbal communication skills, and high levels of emotional intelligence. Consistency, approachability and helpfulness are key and a positive self-reliant manner. Regular training is essential, as is self-motivation to continually be improving the quality and efficiency of the role through training and using new technology.

The Receptionist must continuously display an exemplary, flexible mindset especially when under pressure, and cope with unanticipated change. Discretion is essential at key times, with a can do problem solving attitude to seek long term sensible solutions. Workload anticipation is vital on a daily, monthly and annual cycle.

A willingness to own, problem solve and suggest new approaches and systems will also be important regarding customer service.

This post is temporary with an expected end date of 18th December 2026.

This role would cover Monday and Tuesdays from 08:30 - 17:00.

Key Responsibilities:

• Provide reception duties
• Provide additional reception cover for key College events such as Open Evenings, Awards events and College events
• Provide excellent customer service to all visitors, students and staff, dealing with enquiries to resolution as required and providing a helpful service for all
• Act as a central communication link in an emergency and as liaison point for staff
• Deal with incoming queries, including telephone calls and e-mails to the college

To be successful in this role, below is what we would need from you:

• Excellent communication skills both verbal and written
• Strong interpersonal skills, maintaining an approachable demeanour to aid a positive first impression and rapport building
• Customer focused mindset with a commitment to providing exceptional service
• Problem solving abilities in order to resolve issues independently or collaboratively with colleagues
• Previous experience in customer service, administrative support or a similar role would be beneficial but not necessary
• Computer literate

Diversity and Inclusion:

Equality, Equity, Diversity, and Inclusion are central to the work of the College. This underpins the vision of the College to transform lives through providing exceptional education and training.

The College's commitment to Equality, Equity, Diversity, and Inclusion is reflected in the continued successful promotion of these strands through the curriculum, enrichment activities and the range of direct and indirect student support services.

Pre Employment Checks:

The College is committed to safeguarding and promoting the welfare of children and young people. All successful candidates will be subject to an enhanced Disclosure and Barring Service check and two references.

We reserve the right the close the job advert when we have had successful applications, and it may not run for the full duration of the advert.