Job Description

Temporary Contract Trainer

Contract Duration: Four to Six months (as an on-needed basis)

We are seeking an experienced Temporary Contract Trainer to support DIRECTV Customer

Service and Sales call center agents internationally during a high-volume training period.

This role focuses on trainer preparation, practice, and live facilitation to support agent

readiness and performance.

The Trainer will deliver instructor-led training sessions, facilitate learning activities, and

reinforce key customer service and sales concepts for frontline agents and as needed,

team leaders within a call center environment. Training will emphasize practical

application, confidence-building, and adherence to DIRECTV standards to ensure agents

are prepared to effectively support customers on live calls.

This is a temporary role with the potential for extension based on business needs and

performance. The Trainer will partner closely with the Training and Education team to

execute existing training content and support ongoing education initiatives, rather than

develop new curriculum.

Key Responsibilities

•Deliver training sessions to agents and team leaders in virtual and/or in-person

environments

•Facilitate group discussions, role plays, and training activities

•Reinforce training concepts through follow-up support, huddles, or coaching

sessions

•Support implementation of training programs related to sales, customer service,

products, or systems

•Partner with training leadership and site leadership to support training initiatives

•Track completion of training sessions as needed

•Provide feedback to the Training and Education team on agent performance,

knowledge gaps, and training opportunities

•Support ongoing education initiatives such as micro-learnings, team huddles, and

skill-building sessions •Maintain professionalism and strong communication when working with agents,

leadership, and clients

Qualifications & Experience

•Previous experience in training, coaching, call center operations, sales, or customer

service preferred

•Strong communication and presentation skills

•Comfortable facilitating training sessions and speaking in front of groups

•Ability to engage learners and lead interactive training activities

•Strong organizational and administrative skills

•Experience of creating or working with training materials such as PowerPoint

presentations, and Word documents

•Proficiency in Microsoft Office (PowerPoint, Word, Excel, Outlook)

•Ability to work independently and manage training schedules

•Positive attitude, professionalism, and strong interpersonal skills

•Willingness to travel domestically or internationally, if needed

•Bilingual or multilingual language skills are a plus

•Must have a valid passport

Per local requirements and in the interest of transparency, the rate shown below reflects the prevalent current hiring range for this position. Hiring pay rates are based on a number of factors, including location and may vary depending on job-related qualifications, knowledge, skills and experience. The company strives to provide locally competitive rewards packages, which include base rate along with, as applicable, short- and long-term incentives, growth and developmental opportunities, and robust benefits, such as health care, retirement, vacation and other paid time off, and additional offerings.

Hiring Rate Minimum:

$49 annually (minimum will not fall below the applicable state/local minimum salary thresholds)

Hiring Rate Maximum:

$65 annually