Your potential has a place here with TTEC’s award-winning employment experience. As Temporary Consumer Engagement Manager working remotely in the United States, you’ll be a part of bringing humanity to business. #experienceTTEC

What You’ll Do

As the Consumer Engagement Manager, you will create & communicate incentive plans for the sales associates & leaders, manage the incentive budget, lead huddles to drive excitement & reiterate contests & important topics of focus, and engage with the employees heavily in chat. Communicating with the client directly the Consumer Engagement Manager must have High energy and creativity.

You'll report to Senior Manager, Sales Service Delivery. You will drive revenue for the Client by engaging, coaching and incentivizing sales.

During a Typical Day, You’ll

• Develop and implement strategies to engage sales agents in promoting health insurance products to potential customers
• Build and maintain strong relationships with sales agents to ensure optimal communication and collaboration
• Train sales agents on product knowledge, sales techniques, and compliance requirements
• Provide ongoing support and guidance to sales agents to help them achieve sales targets and revenue goals
• Monitor sales agent performance and provide feedback to drive continuous improvement
• Analyze sales data and trends to identify opportunities for growth and development
• Collaborate with marketing and product development teams to create sales materials and promotional activities that resonate with sales agents
• Serve as a point of contact for sales agents to address any questions or concerns related to health insurance products
• Stay informed about industry trends, regulations, and competitive landscape to make strategic recommendations for improving sales performance
• Ensure compliance with all regulatory requirements and company policies in all sales activities.

What You Bring to the Role

• A passion around providing the consumers and agents with an outstanding experience.
• Creativity and drive to create a culture that is motivating and engaging for the site agents as well as remote agents, if applicable.
• Proficiency with computer and Windows PC applications which include the ability to learn new complex computer system applications
• Demonstrate ability to communicate clearly and concisely verbally and in writing
• Ability to multitask. This includes the ability to understand multiple products and multiple levels of benefits within each product
• Ability to remain focused and productive each day though tasks may be repetitive
• Self-driven, ambitious, outgoing personality with high energy
• Group Retiree additional requirements: proficient with Group Retiree resources and processes

What You Can Expect

• Supportive of your career and professional development
• An inclusive culture and community minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by our company values
• And yes... a competitive compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you
• Ask us about our paid time off (PTO) and wellness and healthcare benefits

Visit https://www.ttecjobs.com/en/us-employee-benefits for more information.

Base wage starting at $45,000 - $47,000 and we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives

About TTEC

TTEC is a global consulting, technology, and managed services company that helps brands deliver smarter, more human customer experiences through data, AI, and technology. Our work connects people and brands every day—and it starts with the talent behind the experience.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives