Posting number: TEMP - Client Advocate
Department: All Departments
Job classification: Client Advocate
Posting type: Open
Categories: Health Services, Counseling, Child Care
Responsible for the day-to-day direct care oversight of clients. Plans and oversees the program activities ensuring a safe, therapeutic quality of care. Provides multi-cultural appropriate care.
This job description serves for Client Advocates who may work at the NSB Arctic Women in Crisis Residential Shelter, Children & Youth Services Residential Program, or the Integrated Behavioral Health Outpatient Program.
The following duties ARE NOT intended to serve as a comprehensive list of all duties performed by all employees in this classification. Shown are duties intended to provide a representative summary of the major duties and responsibilities. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional, position-specific duties.
Provides trauma informed care and evidenced-based counseling services to residential and non-residential clients within scope of authority; supervises behavior and activities of clients.
Facilitates a calm, healing, and safe environment for clients, which include being trauma informed and developmentally appropriate.
Implements and follows the designed program schedule and structure by providing informal education and motivational counseling; initiates and oversees activities for clients.
Participates in agency functions which may consist of community outreach, education, and presentations.
Completes admission and discharge screening protocol, documents client interactions as outlined by program policies and procedures, and reports any significant issues immediately to the supervisor.
Monitors clients, de-escalates client behavior, follows established safety protocols, initiates intervention services as needed, and calls for assistance as required.
Attends scheduled meetings as requested by supervisor to ensure programmatic and client needs are met; transports clients to appointments as needed.
Evaluates client care continually and recommends changes to meet the individualized client needs.
Confers and consults with supervisors as needed; collaborates with other professionals to provide and advocate for continued care outside the limitations of the program.
Updates and maintains a variety of program records; documents all services and activities within appropriate timeframes outlined in program policy.
Prepares meals as outlined by the menu schedule and adheres to the food regulation guidelines.
Maintains a clean, safe, and orderly program in accordance with licensing and OSHA regulations; performs housekeeping functions as directed, including meal preparation, cleaning and laundry.
Maintains appropriate boundaries, professional attitude, and appropriate behavior at all times with staff and clients.
Respects and acknowledges client rights and maintains strict confidentiality in all client matters pertaining to 42 CFR & HIPAA Compliance and associated guidelines and regulations.
In the event of an emergency, will follow responsibilities as outlined in the North Slope Borough program policies and procedures and the Emergency Action Plan Manual.
Protect self, co-workers and consumers by following policies and procedures to prevent the spread of blood borne and/or airborne diseases.
May be required to work a non-traditional work schedule to include evening, holidays and weekends and may be subject to 24 hour on-call status.
Perform other duties as assigned.
Knowledge of Department and Borough policies and procedures.
Knowledge of local community resources.
Skill in providing effective client care services.
Ability to communicate orally and in writting with staff and clients.
Demonstrated work experience using PC and common software applications.
High School graduate or G.E.D/or, a combination of 12 years of education and work related experience.
CYS Program** grant requirements indicate: a preference for childcare staff to have no less than 50% of staff in a Residential Care facility will possess a Bachelor's Degree; or may be substituted with combination of four years of formal education and experience working with children.
Ability to obtain CPR and Basic First Aid Certification within 30 days;
Must be 21 years of age or older;
Applicant must pass a criminal history background check conducted by the State of Alaska Background Check Unit;
One-year separation from receiving services for substance use or domestic violence perpetration;
Documentation that the individual is free from active pulmonary tuberculosis;
Ability to obtain a valid Alaska driver's license that meets North Slope Borough insurance criteria within the probationary period; and
Have the ability to lift 35 to 50 pounds regularly.
This is a career ladder position; the incumbent must obtain certification as required by and within time periods specified in the attached chart for advancement.
For each requirement obtained based on the attached schedule, the incumbent will receive pay increases for levels within each level.
22
No experience/ minimum requirements of job description
$25.652/hour
Years of work experience relating to behavioral health i.e. trauma informed care, substance use, outpatient/inpatient direct client care services
1%/yr/max 20 yrs
Inupiaq Language Proficiency
5%
Arctic Experience
1% /yr/max 20 yrs
Associate's Degree
1%
Bachelor's Degree
3%
Master's Degree
5%
Satisfactory Yearly Evaluation
1%/yr/max 20 yrs
24
150 hours of training to include:
40 hours of trauma informed care
40 hours of core competencies training
70 of the remaining 150 hours may vary within the behavioral health field. Courses will not count that are mandatory for program annual trainings and will be monitored by program supervisor(s)
$28.283/hour
Years of work experience relating to behavioral health i.e. trauma informed care, substance use, outpatient/inpatient direct client care services
1%/yr/max 20 yrs
Inupiaq Language Proficiency
5%
Arctic Experience
1% /yr/max 20 yrs
Associate's Degree
1%
Bachelor's Degree
3%
Master's Degree
5%
Satisfactory Yearly Evaluation
1%
26
Alaska Commission on Behavioral Health Care Certification (ACBHC) Behavioral Health Technician Certificate * Please reference the certification matrix at http://www.akcertification.org/ for detailed information
$31.181/hour
Years of work experience relating to behavioral health i.e. trauma informed care, substance use, direct client care services outpatient/inpatient
1%/yr/max 20 yrs
Inupiaq Language Proficiency
5%
Arctic Experience
1%/yr/max 20 yrs
Associate's Degree
1%
Bachelor's Degree
3%
Master's Degree
5%
Satisfactory Yearly Evaluation
1%
*** Inupiaq Language Proficiency, Years of Work Experience, and years of Arctic Work experience will be evaluated upon hire and no annual increases thereafter.
*** Once the Alaska Commission on Behavioral Health Care Certification (ACBHC) Behavioral Health Technician Certificate is acquired, the certification must be kept current to maintain placement level and compensation level.
Regardless of years or service or additional certification obtained, no placement will be compensated above 50% of the minimum compensation of the employees current step range.
Welcome to the vast and unique world of the North Slope Borough. Here on the northern edge of the continent, you will discover the otherworldly landscapes and abundant wildlife that inspired the ancient cultural traditions practiced today by Iñupiat Eskimos.
America's Arctic is full of surprises. It is home to a subsistence whaling tradition that extends back for as long as our collective memory has existed, yet it also hosts some of the world's most advanced technology in the oil fields spreading out from Prudhoe Bay. The land is vast and remote; and while seemingly rugged, is really remarkably fragile. Our land and waters recover very slowly from damage, so the risks from oil and gas development can be high. We work closely with the oil industry, state, and federal agencies to make sure that everyone can benefit from the resource wealth of this region without sacrificing the natural gifts that have sustained Iñupiat culture for thousands of years.
The people of the Arctic have survived in one of the world's harshest climates through our ability to adapt. We adapted to the discovery of oil in our traditional homeland by forming the North Slope Borough. Our borough has offered local residents a chance to help manage our lands and participate in the benefits of the oil boom. Through the borough, we have been able to enjoy the advantages of the modern world at the same time as we protect the subsistence values we hold dear.
The North slope Borough provides high quality infrastructures and services. We take pride in the schools and health facilities that make our communities livable and provide the framework for a life that will inspire our children as it honors our ancestors.
These are our twin goals -- to create opportunity for the future and to assure continuity with the past.
