About Crossover Health
Crossover Health is creating the future of health as it should be. A national, team-based medical group with a focus on wellbeing and prevention that extends beyond traditional sick care, the company delivers an entirely new model of healthcare—Primary Health—built on the foundation of trusted relationships, an interdisciplinary care team approach, and outcomes-based payment. Crossover’s Primary Health model integrates primary care, physical medicine, mental health, health coaching, care navigation and more, and delivers care in surround-sound—in-person, virtually and via asynchronous messaging. Together we are building a community of members that embraces healthcare as a proactive part of their lifestyle.
September through December
Lead a team of Care Navigators that are charged with processing referrals to secondary care, outside of Crossover Health (specialists, imaging, community resources, employer benefits).
Job Responsibilities
Provide training, support, and guidance to the Care Navigation team.
Maintain high quality specialist, community service, and employer benefit directories.
Audit data integrity, including patient feedback, and proper documentation of referrals.
Be a point of contact for the CN team for troubleshooting or escalating issues.
Manage the staffing schedule for efficiencies and optimal staffing coverage.
Establish and maintain relationships with identified service providers.
Assist with training relevant stakeholders on the external referral process.
Responsible for day to day staffing and appropriate coverage.
Assist the team in processing a determined amount of referrals.
Serve as a role model for the Care Navigation team to achieve our quadruple aim: decreased healthcare spend, increased quality, excellent patient and provider experience.
Performs other duties as assigned
Required Qualifications
Minimum 3 years experience working in the healthcare field
Minimum 1 management or supervisory experience
Bachelor’s degree or relative medical experience
Experience in office management or administrative role
Excellent communication and people skills
Ability to multitask and prioritize
Self-starter with strong problem-solving skills
Excellent organizational and time management skills
Physical Job Requirements
May require standing, walking and sitting for extended amounts of time.
Manual and finger dexterity and hand-eye coordination
Requires corrected vision, hearing and speech within normal ranges. Must be able to effectively communicate with patients and team members.
The base pay range for this position is $56,294.00 to $73,182 per year. Pay range may vary depending on work location, applicable knowledge, skills, and experience. This position will be eligible for a comprehensive benefits package that includes Medical, Dental, Vision and 401K.
Crossover Health is committed to Equal Employment Opportunity regardless of race, color, national origin, gender, sexual orientation, age, religion, veteran status, disability, history of disability or perceived disability. If you need assistance or an accommodation due to a disability, you may email us at careers@crossoverhealth.com
To all recruitment agencies We do not accept unsolicited agency resumes and are not responsible for any fees related to unsolicited resumes.
#LI-Remote
Crossover Health is a healthcare service provider that delivers in-person and virtual Advanced Primary Care. We have onsite and nearsite health centers, plus a national virtual network spanning all 50 states, making care more easily accessible to more people.
Crossover is reimagining what healthcare can be through its holistic, team-based approach to care delivery that puts members (patients) at the center and makes sure they get the care they need, when and how they need it.
