Job Description

Play a critical part in ensuring a high-quality employee experience by managing benefits-related escalations and service delivery within our Global Business Services (GBS) organization in Querétaro. As a Benefits Operations Analyst (temporal) you will oversee multiple audits, manage complex escalation cases, and partner closely with internal stakeholders and external vendors to drive timely and accurate resolution.

You will join a collaborative, locally based team that supports employees across the organization and works closely with benefits vendors and HR partners. This position offers meaningful exposure to benefits administration, issue resolution, and cross-functional collaboration, with opportunities to contribute to continuous improvement and quarterly administrative projects.

A Taste of What You’ll Be Doing

• Escalation Management & Resolution — Manage and track ServiceNow escalation tickets, including retirement and benefits-related issues, ensuring adherence to service-level agreements.
• Audit Execution — Perform weekly audits across multiple areas to identify issues, trends, and opportunities for improvement.
• Vendor Partnership — Partner closely with external benefits vendors to resolve employee issues and escalations efficiently.
• Case Handling & Support — Resolve employee inquiries through vendor service requests, ServiceNow or EPIC cases, and internal escalations.
• Project & Operational Support — Support quarterly administrative projects and ad-hoc initiatives as business needs arise.

We’re Looking for Someone With

• Bachelor’s Degree in Administration, HR or related.
• 1–2 years of experience in Health & Welfare and/or Retirement Benefits Administration
• Hands-on experience managing employee benefit-related tickets and escalations
• Ability to manage multiple cases and priorities simultaneously within defined service levels
• Strong working proficiency in English (verbal and written)
• Experience working across multiple data management or case management systems

What’s Next

After you apply, your application will be reviewed by a real recruiter, so it may take us a few weeks to get back with you by email or phone. If you join our team, you’ll be rewarded for the difference you make. Our comprehensive benefits offer you the support you need through your life events, big or small.

Need assistance throughout the application or hiring process? Email la.reclutamiento@kellanova.com

Get to Know Us

We’ve always been driven to unleash the full potential of our differentiated brands and our passionate people. Our iconic, world-class brands at Kellanova include Pringles, Cheez-It, Pop-Tarts, MorningStar Farms, Special K, Krave, Zucaritas, Tresor, Crunchy Nut, among others.

Mars, Incorporated has acquired Kellanova in a transaction that brings together iconic brands, storied legacies and outstanding capabilities with a view to shape the future of snacking. You can learn more here, and our hiring teams will be happy to discuss further questions if your application advances in the hiring process.

Let’s shape the future of snacking.

Kellanova is an Equal Opportunity Employer that strives to provide an inclusive work environment, a seat for everyone at the table, and embraces the diverse talent of its people. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, disability, religion, national origin, gender, gender identity, gender expression, marital status, sexual orientation, age, protected veteran status, or any other characteristic protected by law. For more information regarding our efforts to advance Equity, Diversity & Inclusion, please visit our websitehere