Job Description

Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening.

Inquiries Regarding Application Status

Due to the high volume of applications we receive, we cannot respond to inquiries regarding the status of submitted applications. Applicants selected for interviews will be contacted using the email and/or phone information provided in the online application. For information regarding our general staff recruitment process, please click here to visit our FAQs web page to see answers for frequently asked questions, including what to expect, timelines, requests for special accommodation, and interviews.

Location:

Claremont, CA

Job Posting Title:

Temporary Associate Director

Job Details and Requirement:

Position Title: Associate Director (Temporary)

Department: Study Abroad & International Programs

Supervisor: Senior Director of Study Abroad & International Programs

GENERAL DESCRIPTION

Reporting to the Senior Director of Study Abroad & International Programs, the Associate Director in the Office of Study Abroad and International Programs (SAIP Office) will provide office-wide services and functions in support of study abroad and international programs, including student advising and outreach, pre-departure orientation, student records management, and financial services. The Associate Director will also move forward projects to enhance Pitzer’s direct-run study abroad programs, which offer immersive, cohort-based experiences that integrate language instruction, family stays, an interdisciplinary course focused on the program location, and the opportunity to pursue an independent study and/or community-based learning project. Pitzer College currently operates four semester programs and three summer programs.

The Associate Director is expected to have knowledge in best practices for inclusive and student-centered study abroad advising, as well as experience with marketing, outreach, and promotion of programs or services to a student audience. The position requires excellent interpersonal, written, and oral communication skills, as well as prior experience studying, living, or working abroad.

This is a part-time, temporary position with an expected duration of 2-3 months (renewable, depending on needs) to cover while two SAIP staff are on leave.

ESSENTIAL FUNCTIONS

Marketing, Communications, and Outreach

• Implement strategic marketing, communications, and outreach plans for the SAIP Office, in close collaboration with the office’s leadership team.
• Ensure communications strategy meets information needs of campus stakeholders, including faculty, staff, students, families, trustees, and donors, among others.
• Implement and manage marketing strategies through the use of the office website, online and print advertising, social media, email, and other activities.
• Manage the office’s on-campus communications strategy to include regular messages to students, the weekly newsletter, and other campaigns.
• Collaborate with the Director of Pitzer Programs to develop marketing strategies and plans, including the creation of materials, for Pitzer-run Programs.
• Define and pursue outreach strategies to increase student access to study abroad opportunities.
• Liaise with SAIP and Communications staff to highlight students, Pitzer Programs, and other SAIP activities in various media, including but not limited to: on-campus publications, online publications, blogs, videos, websites.
• Manage social media and other programming to increase visibility and student engagement in study abroad and international programs.
• Coordinate the work done by Study Abroad Fellows (student workers) related to outreach efforts and social media.
• Create, edit, and/or update general pre-departure and other resource materials for outbound and returning study abroad students.
• Create print and web-based informational materials that carry a consistent voice and message.
• Design and maintain dynamic print and electronic marketing and informational materials.
• Follow the college’s style guidelines and best practices.
• Facilitate study abroad information sessions.
• Coordinate and conduct presentations at various campus events, including new student orientation, first-year seminars, etc.
• Lead the SAIP Correspondents Program, including collecting, curating, and posting student-produced digital content

Study Abroad Advising

• Meet one-on-one with students interested in study abroad, answer routine questions about approved programs, and assist students with additional research as necessary.
• Explain college policies and refer students to the appropriate office or field group as necessary.
• Maintain complete and accurate records in Terra Dotta.
• For assigned study abroad programs:
• Review applications and manage the approval status.
• Advise students about post-acceptance requirements.
• Collect and track student forms and requirements and follow up with students as necessary.
• Provide pre-departure and re-entry support.
• Advise students on visa application requirements for assigned programs.
• Ensure that program mission, values, guidelines, policies, and procedures are implemented and maintained.
• Continue serving as adviser and primary point of contact for students while abroad.
• Counsel returnees on credit transfer, readjustment issues, campus activities, volunteer opportunities, and career options.

Pitzer-run Program Enhancement

• Collect and organize content (photos, videos, testimonials, student stories) featuring Pitzer-run Programs
• Collect and organize program materials in internal Box file structure
• Digitize and organize student Independent Study Projects, consulting with college archivists as necessary

General Office Support

• Review processes and recommend changes to incorporate best practices as appropriate into administrative, recruitment, marketing, and education components.
• Identify service improvement opportunities that better enable programs to achieve goals and objectives and expand student access.
• Generate data and provide assistance with reports.
• Support office event organization and implementation.
• Serve as backup with reception duties, as needed, answering telephone calls, greeting visitors, answering routine questions, scheduling appointments, and responding to emails sent to the general study abroad email address.

Other related duties as assigned

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

The individual must possess knowledge, skills and ability to be able to successfully perform the essential functions of the position or be able to explain or demonstrate how the essential functions will be performed, with or without reasonable accommodation, using some other combination of skills and abilities.

• Demonstrated ability to successfully manage international initiatives for a student audience
• Experience teaching, training, or advising students
• Demonstrated intercultural sensitivity and ability to interact effectively with diverse constituencies
• Strong organizational skills and the ability to independently prioritize and handle multiple tasks
• Event planning and management skills
• Demonstrated initiative and creativity
• Strong oral, written, and interpersonal communication skills, including the ability to speak English clearly, professionally and cordially with individuals from diverse backgrounds and in a diverse and socially aware environment
• Intermediate knowledge of word processing, spreadsheet, email, and database software programs
• Proven problem-solving skills and attention to detail
• Strong work ethic and proven commitment to provide superior customer service, including exercising tact, maturity, and initiative in addressing inquiries and requests
• Demonstrated ability to evaluate the ongoing effectiveness of programs, tools/technology, and the allocation of resources
• Must have access to a personal laptop that is reliable and secure.

Education: Master’s Degree or the equivalent combination of education, training and experience from which comparable skills can be acquired.

Experience: Three to five years of professional work experience in education abroad, with significant advising responsibilities, at a four-year college or university or with a study abroad program provider. Experience working with university staff, students, and faculty, as well as prior experience studying, living, or working abroad, is also required. Applicants must also have proven experience with marketing, outreach, and promotion of programs or services to a student audience.

Preferences: Preference will be given to applicants with five or more years of experience in the international education field and at least two years’ experience in communications, event planning, public relations, or marketing, preferably in a higher education or non-profit organization setting. Experience with student recruitment efforts and with creating, implementing, and evaluating marketing and communications plans is also desirable. Background in graphic design and web content management tools is preferred.

Licenses/Certifications: None

Supervisory Responsibility: Although this position will interact with student workers and provide feedback on their work products, they will not serve as direct supervisor.

Work Schedule: This is a part-time, temporary position working up to 24 hours per week.

Work Model: On-campus

Compensation Range: $35 to $37 hourly

Employment Requirements

Employment is contingent upon a candidate possessing the knowledge, skills and abilities to be able to successfully perform the essential duties of the position, or be able to explain or demonstrate how the essential functions will be performed, with or without reasonable accommodation, using some other combination of skills and abilities. Employment is also contingent upon new employees providing documents verifying U.S. citizenship or, for aliens, documents verifying legal permission to work in the United States. For positions requiring the use of a college-owned vehicle, employment is contingent upon a driving record acceptable to the colleges’ automobile liability insurance. Final candidates in all staff positions will be required to undergo a background investigation; in addition some positions may require a physical lift test and pulmonary function test.

Covid-19 Vaccination

Pitzer College has mandated the COVID-19 vaccination for all employees. New employees are required to show proof of full vaccination, including booster, against COVID-19 or request a Pitzer College approved medical or religious exemption on or before their first day of employment.

Equal Employment Opportunity and Non-Discrimination

Pitzer College adheres to both the letter and the spirit of Equal Employment opportunity and Affirmative Action. It does not discriminate on the basis of race, color, creed, religion, national or ethnic origin, sex, gender, age, sexual orientation, marital status, pregnancy, disability, medical condition, or veteran status, in the administration of its admission policies, educational policies, scholarship and loan programs, athletic and other College-administered programs, and employment policies. Pitzer strongly encourages candidates from underrepresented groups to apply.

Safety Report

In compliance with applicable law, Pitzer College publishes an annual report containing statistical information concerning the occurrence of crime on campus and adjacent thereto, as well as policies and practices concerning security. A copy of this report is online at http://www.cuc.claremont.edu/cs/index.asp or by contacting The Claremont Colleges Department of Campus Safety: 251 E. Eleventh Street, Claremont, CA 91711-3947; (909) 621-8170.

Reporting Definitions

• Campus Security Authority Reporter (CSA): Employees responsible for reporting crimes that are disclosed to them, so that crime statistics reporting is as accurate as possible.
• Federal Educational Rights and Privacy Act Reporter (FERPA): Employees with access to student records and information must adhere to the privacy protection requirements under FERPA, which restricts what student information may be disclosed and to whom.
• Mandatory Reporter: Employees who have frequent contact with children are required to report all known or suspected cases of child abuse or neglect.
• Responsible Employee: Any employee who has the authority to take action to redress sexual violence, who has been given the duty of reporting incidents of sexual violence or any other misconduct by students to the Title IX Coordinator or other appropriate School designee; or whom a student could reasonably believe has this authority or duty.