Job Description

About Epta

Epta UK is a leading provider of commercial refrigeration solutions, dedicated to delivering innovative, high-quality, and sustainable products to our customers. We take pride in our commitment to excellence, customer satisfaction, and continuous improvement.

We are currently seeking a motivated individual to join our team in an exciting temporary position based at our Bradford office. This role offers a hybrid working arrangement, with 3 days in the office and 2 days working from home (Once training is complete), alongside a 37.5-hour working week. This is an excellent opportunity to gain valuable experience within a dynamic and supportive business environment.

Your Contribution (Job description)

We are seeking a motivated, customer-focused, and detail-oriented Parts Support Specialist to join our After Sales team. This role is essential in ensuring the efficient processing of parts enquiries, quotations, orders, and customer support requests, helping to deliver an excellent service experience to our customers and service teams.

You will be responsible for managing customer enquiries, identifying and supplying spare parts, maintaining accurate order information, and liaising with suppliers and internal departments to ensure timely resolution of issues. Building strong relationships with customers, will be a key part of the role.

This position offers an excellent opportunity to develop your career within After Sales and customer support. You will work in a supportive and collaborative environment, gaining valuable experience in spare parts operations, customer service, and supply chain processes within a leading commercial refrigeration business.

Responsibilities

• Identifying parts, preparing quotes and orders in line with customer enquiries and agreed internal parts processes
• Create invoices and deal with invoice queries
• The knowledge and flexibility to cover for other team member’s duties as and when required
• All general duties as outlined by your Department Manager

Your Journey (qualifications & skills)

An excellent communicator with a customer-focused mindset, strong problem-solving abilities, and the confidence to work collaboratively across teams. You can manage multiple priorities, build positive working relationships, and remain detail-oriented in a fast-paced environment. Additionally, you should bring

• Experience of working with SAP systems or business management software for order, invoice, and customer account management is desirable. (Training will be given)
• Experience in customer service, parts administration, order processing, or a similar support role within an operational or technical environment. (Training will be given)
• Experience in Excel, Outlook, and Word, with the ability to accurately manage customer orders and data.

Why work for Epta

At Epta, we believe our employees are the driving force behind our success. That’s why we offer a thoughtful range of perks designed to inspire, support, and celebrate our team every step of the way.

• Join Epta in this role, where you’ll experience a great blend of technologies and a modern workplace culture.
• Epta offers the opportunity for training development-what will be your next skill?
• Epta offers a range of benefits from discounted shopping, cycle to work scheme, gym membership and more

Our Story

We at the Epta Group are a dynamic and growing international company, delivering cutting-edge commercial refrigeration solutions that impact everyday life—from ensuring fresh food in supermarkets to keeping the perfect chill in your favourite café. Our global network includes manufacturing facilities, sales entities and service organizations —all working together to provide sustainable and innovative solutions. We support customers in their green transition and support them as a fully integrated provider, from the layout of the store to the after-sales support.

With over 8,000 employees, Epta fosters an environment of continuous development. We offer career growth, extensive training, and the opportunity to thrive in a company where every challenge is a chance to create value and inspire our people. Guided by our values, we are committed to professional excellence, sustainability, and innovation in every aspect of our work.

Step into something fresh—apply to be part of Epta’s dynamic team!