Job Description

The College is seeking a motivated, detail-oriented professional for a temporary, 3-month contract role (October through December) to support our Admissions team. The primary focus of this role is rapid-response outreach to prospective students who have submitted inquiries about academic programs. Working on-site at our campus location, you will serve as the initial, friendly point of contact, connecting with prospective learners, providing introductory program information, and scheduling them for admissions advising appointments.

Assignment Details

• Duration: 3 Months (Immediate start through late December)
• Schedule: 32 hours per week | Monday – Thursday, 9:00 a.m. – 6:00 p.m.
• Work Location: Negotiable
• Employment Type: Temporary / Contract (Hourly)

Key Responsibilities

• Rapid Inquiry Outreach: Execute high-volume outbound calling, emailing, and text messaging to new prospective student inquiries within established response-time targets ("speed to lead").
• Student Engagement & Triage: Conduct warm, professional introductory conversations to identify student interests, answer preliminary admissions questions, and address initial enrollment barriers.
• Appointment Setting: Guide qualified prospective students toward the next step in the enrollment funnel by booking them directly into appointments with admissions counselors.
• CRM Data Entry: Accurately document all daily outreach attempts, completed contacts, conversation notes, and pipeline status changes in institutional systems (Salesforce / CampusVue).
• Target Achievement: Consistently meet daily operational targets, including 60+ daily outreach touchpoints and at least two hours of active phone engagement.

Qualifications

• Education & Experience: Bachelor’s degree preferred; an equivalent combination of education and experience will be considered. At least 1–2 years of experience in high-volume phone outreach, admissions recruitment, customer service, or inside sales.
• Communication Skills: Excellent verbal, phone etiquette, and written communication skills with the ability to build immediate rapport with diverse adult learners.
• Technical Skills: Familiarity with CRM or database tracking software (Salesforce and CampusVue or similar student information systems strongly preferred).
• Work Style: High energy, organized, reliable, and comfortable working in a fast-paced, goal-driven outreach environment.

Pacific Oaks offers a generous compensation and benefits package, as well as the opportunity to work for a leader in the field of education. Some of our key benefits include: generous paid time-off, medical and dental coverage, company-paid life and disability insurance, retirement plan with employer contribution, multiple flexible spending accounts (FSA), tuition reimbursement, professional development, and regular employee appreciation events.

Pacific Oaks is an Equal Opportunity Employer.

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Pacific Oaks