Job Description

At Pacific Science Center, our mission is to ignite curiosity in every child and fuel a passion for discovery, experimentation, and critical thinking in all of us. Our colleagues are passionate lifelong learners who live our mission every day. Each of us commits to bring an inclusion, diversity, equity, and access (IDEA) focus in every aspect of our work. Join our collaborative team and help steward our warm, welcoming, community-learning environment at PacSci.

As part of our ongoing commitment to a diverse, equitable, and inclusive workplace, we’re invested in building teams with a wide variety of backgrounds, identities, and experiences. Data shows that women and BIPOC candidates more frequently do not apply to a job because they don’t feel that they meet all of the qualifications listed. If you have some of the knowledge, skills, and abilities listed and you share PacSci's values and support our mission, we encourage you to apply.

Position Title: ​Temporary Admissions Host​
Department: ​Admissions & Guest Services​
Reports to: ​​Guest Services Supervisor​​
Pay Class: ​Full-time Temporary
FLSA Status: ​Hourly, Non-Exempt​

Full-time and Part-time positions available averaging 10-38 hours per week. Start date around mid-May running until early-September.

The Temporary Admissions Host is responsible for providing excellent customer service to Pacific Science Center visitors and customers. They ensure guests are welcomed and served in a manner that makes their experience memorable and consistent with Pacific Science Center’s mission and values. They seek opportunities to enhance the guest experience by accurately handling ticketing sales transactions and sharing information about onsite operations programs and membership opportunities.

Essential Duties & Responsibilities
• Customer Service: Provide an excellent guest experience by
◦ Warmly greeting visitors by facilitating ticket purchases, entry and exit via validation of tickets.
◦ Tailoring recommendations according to group size, ages, interests, and time
◦ Monitoring guest communications via phone, email, and social media
◦ Responding to inquiries in a manner consistent with Pacific Science Center’s mission and values
◦ Processing transactions in a quick, efficient, and helpful manner
◦ Proactively responding to individual needs with a positive attitude
◦ Being knowledgeable about our Membership program
• Sales Transactions: Conduct ticket and membership sales in accordance with Science Center procedures
• Operational Support: Contribute to overall operational functions by:
◦ Lending support and assistance to supervisors and managers, informing them of security, first aid, lost person, and lost item situations.
◦ Promptly informing other departments, such as Facilities, Exhibits, and Custodial, of malfunctions, damage, or mess.
◦ Assisting in theater maintenance, quality control, and preparing spaces for guests between shows, including end-of-day cleaning and occasionally moving heavy items.
• Financial Integrity:
◦ Contribute to the maintenance of valuable PSC assets by guarding against theft of property, performing routine maintenance and cleaning of property, and promptly reporting any malfunctions.
• Other duties as assigned.

Position Requirements
• Knowledge of best practices and principles of guest service industry, including creating positive impressions and interactions, conflict resolution, and promoting safety.
• Demonstrated understanding of effective daily operations in a public venue; including Point of Sale (POS) systems
• Familiarity with content of exhibits, theaters, concessions, educational programming and Pacific Science Center operations
• Awareness of safety, security, and emergency responses
• Basic computer skills and familiarity with the Microsoft Office Suite
• Skilled customer service provider
• Speed and accuracy while handling money
• Written and oral communications are clear and effective with all audiences.
• Attention to detail and ability to multi-task
• Adaptable to changing situations; responsive to time sensitive problem solving
• Ability to exercise sound judgment and flexibility should difficult situations arise
• Remains positive and uplifting throughout interactions with both staff and guests
• Serve the public in a friendly and courteous manner
• Dependability and punctuality
• Ability to relate well to diverse staff and customers
• Properly utilize appropriate resources when escalating guest issues
Qualifications
Required
• Must be able to work a flexible schedule including weekends, evenings and holidays.
• Previous cash-handling experience
Preferred
• High school diploma or equivalent experience
• Previous food handling experience
Physical Demands & Working Conditions
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• The nature of this work requires that it must be performed on-site
• Must be able to remain stationary for long periods of time as well as frequent movement in locations that may require climbing stairs, positioning oneself in low places (such as under a table), and reaching objects above one’s head
• Maneuver or feel objects, tools, or controls
• The person in this position must be able to communicate in-person, on the phone, and responding to radio calls
• Frequent movement of objects requiring exertion of up to 50 pounds of force.
• Activities occur inside buildings and outdoors
• The position works in both an office and the Science Center environment.
• The noise level varies from low to moderate.
This position description generally describes the principal functions of the position and the level of knowledge and skills typically required.  It does not constitute an employment agreement between the employer and the employee, and it is subject to change as the needs of the employer and the requirements of the job change.

Compensation
Pay is based on several factors, including market location, job-related knowledge, skills, and years of experience.
In addition to base salary, all employees receive:
• Employee PacSci Membership
• 403(b) Retirement Savings
Pacific Science Center stands with those who are courageously fighting against hate, racism, and injustice. We recognize that not being racist is not sufficient. We must be actively anti-racist, and we commit to doing so. We prioritize inclusion, diversity, equity, and access in everything we do. Curiosity and critical thinking are essential to the dialogue and changes that need to happen.

Pacific Science Center complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact us at HRDepartment@pacsci.org.