Job Description

TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.

Join our team
TELUS Health's Retirement Consulting practice leverages over 60 years of experience and innovative thought leadership in pension and savings, actuarial, compensation, and overall financial well-being consulting and outsourcing. Our mission is to enhance the financial well-being of individuals and strengthen the organizational resilience of employers and fiduciaries. As one of the largest pension plan administrators in Canada, we proudly serve over five million plan participants. We are a diverse organization with unmatched capabilities, dedicated to delivering exceptional value to our clients and their employees.

Here’s the impact you’ll make and what we’ll accomplish together
We are seeking a dedicated Administrative Assistant to support our operations team. As an essential member of our administrative group, you will play a key role in facilitating smooth office operations and enhancing client experiences. Your responsibilities will include managing client invoicing, coordinating communications, maintaining databases, and assisting with general administrative functions. With your excellent organizational skills, attention to detail, and ability to multitask, you will contribute significantly to our team's efficiency and effectiveness.
Are you an organized and detail-oriented individual looking for an impactful support role? Join us and be part of a collaborative team dedicated to operational excellence.

What you’ll do…

• Prepare and process monthly client invoices

• Perform data entry across various systems, including in-house pension administration platforms and Excel worksheets

• Compose and send written correspondence; arrange couriers and coordinate mail services

• Create, proofread, and format reports, client materials, and PowerPoint presentations

• Perform mail merges for mass client mailings and coordinate the print and mailing process, including outsourcing where necessary

• Provide general administrative support (faxing, photocopying, scanning, filing, archiving, and ordering supplies)

• Open, sort, and distribute mail

• Maintain and update client databases; generate reports

• Answer phones and provide exceptional customer service

• Support other administrative assistants as needed

• Assist with special projects and other administrative tasks as required

• Ensure the office remains clean, organized, and well-maintained

You have…

• Post-secondary education (Business or Office Administration diploma preferred)

• 5 years of related administrative experience

• Advanced proficiency in Microsoft 365 (Word, Excel, PowerPoint)

• Experience with Adobe Acrobat/PDF functionality

• Prior experience with enterprise or financial management software

• Workday experience is a strong asset

What you bring…

• Excellent written and verbal communication skills with exceptional customer focus

• Detail-oriented with strong organizational and time management abilities

• Dedicated team player who thrives in a fast-paced environment

• Ability to work independently with initiative and limited supervision

• Strong problem-solving skills and ability to multitask effectively

Job Type: This is for a current vacancy.

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment. We offer accommodation for applicants with disabilities, as required, during the recruitment process.

Disclaimer: In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.