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The Account Assistant 4 assists with department accounts, posts payments, and collects on outstanding accounts. Responsibilities include analyzing clinical documentation, ensuring compliance with coding guidelines, obtaining and managing insurance authorizations, and posting cash and resolving credit balances. The role also involves handling customer service inquiries, authorizations, and administrative tasks to ensure accurate and timely billing and maximum reimbursement. Effective communication with insurance companies, patients, and internal stakeholders is key to resolving billing issues and providing high levels of service and support.
Required Skills and Abilities
1. Demonstrated knowledge of ICD-10, CPT-4, and HCPCS coding, medical terminology, and third-party payers.
2. Proficiency with computerized database systems, including Microsoft Office Suite (Word, Excel) and ability to learn new software applications.
3. Excellent interpersonal and customer service skills, with the ability to handle challenging situations professionally and tactfully.
4. Strong organizational skills, attention to detail, and ability to prioritize and multi-task in a high-volume environment.
5. Effective verbal and written communication skills, with the ability to work independently and as part of a team.
Preferred Skills and Abilities
1. Certification as an AAPC Professional Coder (CPC) and EPIC experience.
2. Knowledge of insurance/government payer billing and reimbursement policies and procedures.
3. Experience in Accounts Payable and familiarity with systems such as Workday, Sales Force, and Kofax.
4. Ability to speak Spanish.
5. Prior experience in a fast-paced, high-volume call center or similar customer service environment.
Principal Responsibilities
1. Serves as a principal source of information on rules and procedures governing University accounts receivable. Oversees and instructs support staff. 2. Oversees maintenance of account files, ensuring accuracy and completeness. Reviews payment histories. 3. Resolves problem and delinquent accounts with supervisor and collection agency. Assists with final review and disposition of problem accounts. 4. Recommends and implements changes to systems and operating procedures. Composes form letters and correspondence used in accounts receivable activities. 5. Researches individual accounts. Summarizes findings in reports. Completes and processes forms. Performs clerical functions incidental to account activity.
Required Education and Experience
Four years of related work experience, two of them in the same job family at the next lower level, and high school level education; or two years of related work experience and an Associate's degree, or an equivalent combination of experience and education.
Job Posting Date
07/20/2026
Job Category
Administrative Support
Bargaining Unit
NON
Compensation Grade
Labor Grade D
Compensation Grade Profile
Hourly Range
$31.83
Time Type
Part time
Duration Type
Temporary / Casual (Fixed Term)
Work Model
On-site
Background Check Requirements
All candidates for employment will be subject to pre-employment background screening for this position, which may include motor vehicle, DOT certification, drug testing and credit checks basedon the position description and job requirements. All offers are contingent upon the successful completion of the background check. For additional information on the background check requirements and process visit "Learn about background checks" under the Applicant Support Resources section of Careers on the It's Your Yale website.
Health Requirements
This role is a healthcare worker position. Healthcare workers (HCW) are defined as university employees working a healthcare setting who have the potential for direct or indirect exposure to patients, human research subjects or infectious materials including body substance, contaminated medical supplies, devices and equipment, surfaces, or air. HCW have specific health requirements that must be met prior to starting work, including MMR vaccine or immunity, varicella (chickenpox) vaccine or immunity, TB screening, COVID vaccine according to University policy, hepatitis B vaccine or immunity, and annual flu vaccination.
Posting Disclaimer
The hiring rate of a role is determined in accordance with the provisions outlined in the respective collective bargaining agreement.
The intent of this job description is to provide a representative summary of the essential functions that will be required of the position and should not be construed as a declaration of specific duties and responsibilities of the position. Employees will be assigned specific job-related duties throughtheir hiring department.
The University is committed to basing judgments concerning the admission, education, and employment of individuals upon their qualifications and abilities and seeks to attract to its faculty, staff, and student body qualified persons from a broad range of backgrounds and perspectives. In accordance with this policy and as delineated by federal and Connecticut law, Yale does not discriminate in admissions, educational programs, or employment against any individual on account of that individual’s sex, sexual orientation, gender identity or expression, race, color, national or ethnic origin, religion, age, disability, status as a special disabled veteran, veteran of the Vietnam era or other covered veteran.
Inquiries concerning Yale's Policy Against Discrimination and Harassment may be referred to the Office of Institutional Equity and Accessibility (OIEA).
Note
Yale University is a tobacco-free campus.
