Job Description

Salary £38,923 - £43,749
Grade Level 3, Zone 1
Location: 5 Pancras Square, London, N1C 4AG
Contract Type: 1 Permanent, 1 Year FTC
Hours: 36, Full time
Closing Date: Sunday 7th June 2025 23:59

About Camden

In Camden we are committed to working together to make our borough the best place to live, work, study and visit. Partnership with our communities is central to the way we work, so that everyone can access opportunities, and nobody gets left behind.

What You’ll Be Doing

As a Temporary Accommodation Placement Officer, you will provide comprehensive housing advice, guidance and support to residents.

You will facilitate the temporary allocation process and all related functions including assessing and placing homeless households in all forms of suitable and affordable temporary accommodation, setting up and ending tenancies as appropriate.

You will work collaboratively with other colleagues across housing services to achieve better housing solutions and outcomes for households in emergency accommodation.

You will also be expected to update the authority’s IT Housing Systems, ensuring details are correct to ensure timely and accurate records and the legal obligations for both landlord and tenant can be met.

All About you

We are looking for someone with knowledge of housing and other relevant legislation and regulatory frameworks within housing, especially in the context of the statutory provision of temporary accommodation.

You will be empathetic with an understanding of the problems faced by homeless households in temporary accommodation and a passion to deliver.

You will also be a collaborative team player recognising the value in people and dealing sensitively and effectively with customer issues, particularly in relation to vulnerable people.

Able to demonstrate strong communication skills, both in writing and verbally.

The post holder will work from home and from council offices as required and with agreement with your line manager and local service policies.

To view the Job Profile and a list of the job requirements in more detail, please click the below link: http://camdocs.camden.gov.uk/HPRMWebDrawer/Record/11761408/file/document-inline

We're passionate about building a better Camden, and our housing services are at the heart of that mission. To learn more about the exciting work we're doing and why now is the perfect time to join us, watch our video here

What We Offer

At Camden, you’ll receive a host of benefits. From flexible working to 27 days annual leave (+ bank holidays!). We also know that a work life balance is extremely important so we also offer family leave, loan schemes and access to our incredible staff networks. We also have an incredible pensions scheme.

Visit 'www.camdenjobs.co.uk/staff-benefits' for more details.

Inclusion and Belonging

At Camden, we want every colleague to feel they belong and can thrive. We welcome applications from all parts of our community, and particularly encourage people from Black, Asian and Other Ethnic Heritage communities, LGBTQ+ people, disabled and neurodiverse people, survivors of domestic abuse, and those from lower socio-economic backgrounds or with care experience. We know that different voices and perspectives make us stronger, and we are committed to providing the support, adjustments and flexibility people need to succeed. Click here for more information on our commitment.

Agile working

At Camden we view work as an activity, not a place. We focus on performance, not presenteeism. We create trusting relationships, we embrace innovation rather than bureaucracy and we value people. Collaboration is the Camden way, silo working isn’t.

At Camden we are proud to be one of Hire Me My Way’s inaugural campaign supporters. Hire Me My Way is a national campaign led by Timewise, designed to increase the volume of good quality jobs that can be worked flexibly in the UK (www.HireMeMyWay.org.uk). Hire Me My Way aims to treble the number of available good quality flexible jobs to 1 million by 2020.

Asking for Adjustments

At Camden, we are committed to making our recruitment process barrier-free and accessible for everyone. If you need us to do something differently during the application, interview or assessment process, just let us know and we will support you. This could include providing information in an alternative format, extra time in assessments, or adjustments for disabled, neurodiverse or long-term health conditions.

Please contact us on 020 7974 6655, at resourcing@camden.gov.uk or by post to 5 Pancras Square, London, N1C 4AG. We’ll work with you to make sure the process works for you.