Job Description

• Serve as the primary point of contact for IT support requests, delivering responsive, efficient, and high-quality customer service
  • Participate in a rotating Primary/Secondary support schedule. During Primary weeks, serve as the main contact for incoming IT requests. During Secondary weeks, focus on maintenance tasks, small projects, skill development, and overflow support as needed
• Manage and respond to support requests through Salesforce, phone, email, and walk-up support
• Troubleshoot and resolve Tier 1 technical issues including password resets, WiFi connectivity, printer support, system/folder access, and basic hardware/software issues
• Track, prioritize, and document support tickets and resolutions accurately
• Assist with new hire equipment setup, device deployment, and internal technology upgrades
• Collaborate with internal IT staff and external vendors to support day-to-day operations
• Maintain professionalism while managing multiple priorities and support channels simultaneously
• Continuously expand technical knowledge through hands-on learning opportunities, exposure to Tier 2 issues, and supported professional development opportunities

• High School Diploma or equivalent required; pursuing or holding a degree in IT, Computer Science, or related field preferred
• Strong interest in technology and customer service
• Basic understanding of Microsoft Office Suite and Windows operating systems preferred
• Excellent communication, organization, and problem-solving skills
• Ability to work independently and manage multiple requests under time constraints
• Punctual, reliable, and enthusiastic about learning

• Opportunity for full-time, permanent placement based on performance
• Gain hands-on experience with cutting-edge tools like Salesforce, Power BI, Microsoft Teams, and more
• Supportive team environment that values curiosity, innovation, and continuous learning
• Mission-driven organization making a real difference in people’s lives