Job Description

Summary:

The Collector is responsible for managing an assigned portfolio of customer accounts to drive timely payment of outstanding receivables. This role monitors account aging, resolves payment disputes and discrepancies, and works cross-functionally with Sales, Billing, and Credit to reduce past-due balances and support the company's DSO and cash flow objectives.

Job Duties/Responsibilities

• Manage a portfolio of assigned customer accounts, prioritizing collection efforts based on the assigned Worklist and account risk/aging
• Perform outbound collection calls, emails, and correspondence to secure payment on past-due invoices
• Research and resolve billing discrepancies, short pays, and disputed invoices in partnership with the Billing and Cash Applications teams
• Monitor and work assigned customer worklists, call logs, and payment commitments within HighRadius Collections
• Escalate unresolved or high-risk accounts to the Credit and Collections Supervisor in a timely manner
• Review and analyze AR aging and DSO reports to identify accounts requiring focused attention
• Document all collection activity, notes, and customer commitments accurately and consistently in the system of record
• Coordinate with Sales and Commercial teams to resolve customer-side blockers (PO issues, portal submission, field-stamp approvals, etc.)
• Assist with credit limit and account status reviews as needed
• Prepare and maintain accurate account notes, aging summaries, and status updates for management reporting
• Work under SOX compliance controls and maintain audit-ready documentation
• Develop and maintain collection forecasts, providing management with accurate projections of expected cash receipts by customer account and ledger based on aging trends, customer commitments, and collection activities.
• Conduct bi-weekly meetings with Sales teams to review outstanding accounts, discuss and resolve customer disputes, and provide updates on collection efforts, payment commitments, and aged receivables.
• Other responsibilities as needed and assigned

Skills/Knowledge

• Must have Microsoft Office, accounting systems, and spreadsheet knowledge
• Experience with Excel and Windows-based programs
• Strong understanding of accounts receivable, collections, and basic accounting principles
• Excellent verbal and written communication skills, including professional phone and email etiquette
• Ability to research and resolve payment discrepancies independently
• Strong organizational skills and ability to manage a high-volume account portfolio
• Experience with HighRadius or similar collections software preferred
• Working under SOX compliance controls

Education

• High School Diploma or equivalent required; Associate's or Bachelor's degree in Accounting, Finance, or Business preferred

Experience

• 1-3 years of collections, accounts receivable, or credit experience

Physical/Work Requirements

• Primarily office-based role; extended periods of computer and phone use

About FET

FET (Forum Energy Technologies, Inc.) is a global company, serving the crude oil, natural gas, and renewable energy industries. FET is headquartered in Houston, TX with quality manufacturing, efficient distribution, and service facilities conveniently located to support the major energy-producing regions of the world. Forum’s products and services range from the underwater reservoir to the refinery, from the sea floor to the above ground transportation line. We pride ourselves on giving you a comprehensive offering of solutions to maximize your operations and improve your bottom line. Our customers are our partners and we work with them to solve their ever-changing challenges.

FET is an Equal Opportunity Employer. FET does not discriminate on the basis of race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected under federal, state, or local law. All employment decisions and practices at FET are subject to the foregoing non-discrimination provisions and are based solely on merit, competence, performance, and business needs at the time.

FET participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. FET participa en E-Verify y proporcionará al gobierno federal la información de su Formulario I-9 para confirmar que usted está autorizado para trabajar en los EE.UU..

As part of our hiring process, we may use technology, including AI-enabled tools, to help review and assess applications based on job-related criteria. All hiring decisions are made by our recruitment team and hiring managers.