Job Description

Support Services Technician | IS Department

The Armani Group is one of the leading fashion and luxury goods groups in the world today with 10,500 direct employees, 12 production plants and more than 2,704 boutiques in 60 countries around the world. It designs, manufactures, distributes and retails fashion and lifestyle products including apparel, accessories, eyewear, watches, jewelry, home interiors, fragrances and cosmetics under a range of brand names: Giorgio Armani, Emporio Armani, and A|X Armani Exchange.

of Responsibilities:

To Provide 1 stand 2 ndlevel Technical Support to all Giorgio Armani associates, including the use of MS Office 366, Retail Applications (POS), Wholesale Software and Telecommunications. They will also be capable of supporting Systems Administrators in Administering. Active Directory, Office 365 Email, Intune MDM Security. Support Services Technicians must be capable of working on their own initiative while setting and maintaining deadlines communicate well to all levels both written and verbally and maintain accurate records within the Zoho ManageEngine application.

Core Responsibilities:

• Provide first and second level support for desktop laptops.
• Provide first and second level support for virtual desktops
• Provide first level networking support.
• Configure, install and deploy desktop, virtual desktops, and laptop computers
• Provide phone support to local and remote users
• Support and administer Microsoft Office 365
• Support and Administer Mobile Device Management System, iPhone & iPad
• Provide 1st & 2nd level Macintosh hardware and OSX operating system support.
• Provide 24X7 on call support on a scheduled basis.
• Support desktop applications including: Microsoft Office365, Project, Visio and Sharepoint.
• Provide level 1 support for enterprise application Desktop Clients/Web Clients including POS Systems, Verifone Pin Pads, SAP

Qualifications & Skills:

• College degree preferred
• 1-3 years of experience in the field
• Excellent communications skills both written and verbal
• Knowledge of MS Office 366, Retail Applications (POS), Wholesale Software and/ Telecommunications preferred

The appointed candidate will be offered an hourly range within $30.00 per hour based on experience, plus the opportunity for a bonus, a comprehensive benefits package including: medical, dental, vision, short and long-term disability, various paid time off programs, employee discount/perks and retirement plans with employer contributions. This position is located at our Giorgio Armani Corporate Office in NYC and offers the opportunity for a hybrid on-site schedule.