Job Description

Job Details: Level: Entry,

Job Location: Overnight Warming Location - OWL 2 - San Jose , CA 95110,

Position Type: Full Time, Education Level: High School,

Salary Range: $33.17 - $33.17 Hourly,

Travel Percentage: Up to 25%,

Job Shift: Any,

Job Category: Nonprofit - Social Services,

Position: Temporary Case Manager

Location: Site 2, San Jose, Ca

Reports to: Program Manager

Shift: Swing Shift

Employment Type: Temporary, Full Time, Non-Exempt

Compensation: $33.17 Hourly

This is a temporary benefited role for the term of the program from current month thru April 2027. These dates are subject to a slight change in the dates due to program needs.

ABOUT HOMEFIRST

Established in 1980, HomeFirst™ is a nonprofit organization passionately working to end homelessness. We serve the Bay Area community through low-barrier programming and systems leadership – meeting each person where they are by offering support and resources that address immediate and long-term housing needs. With nearly 45 years of experience, we view housing as a fundamental human right and understand that solving homelessness requires a collaborative effort.

OUR VALUES

• Kindness: We act with empathy toward others.
• Passion: We ignite change to fulfill our mission.
• Excellence: We deliver exceptional service to our communities.

POSITION OVERVIEW

The Overnight Warming Locations offer a safe environment for individuals in San Jose during the winter season. The Case Manager is committed to ending homelessness via the principles of Housing First and Harm Reduction. They demonstrate this commitment through their proactive and creative approach to program interventions and services. They recognize the time sensitivity required to support those in crisis to maintain or secure housing stability and exercise empathy toward those we serve. They apply this same passion in their care and attention for the details, contract compliance, and pursuit of performance benchmarks.

REPORTING RELATIONSHIPS

The position reports to the Program Manager.

PRIMARY RESPONSIBILTIES

Direct Services (70%)

• Provide case management services. This may include:
• Initial enrollment
• Ongoing needs and status assessments
• Budgeting
• Information and referral
• Crisis de-escalation
• Safety planning, risk assessment, and mandated reporting
• Employment and benefits assistance
• Advocacy
• Other direct service provision
• Collaborate with community partners regarding support services for the participants
• Maintain open lines of communication, and provide regular updates to supervisor
• Engage in the consistent application of evidence-based practices
• Maintain professional relations and conduct
• Meet regularly with program participants at a frequency determined by the participant's needs

Documentation (20%)

• Document, via progress notes in HMIS, all case management activity within 3 business days and maintain all other case file paperwork and documentation
• Participate in ongoing analysis of, and program alignment with, industry best practices
• Proactively and consistently improve the quality and effectiveness of program services
• Conduct and document ongoing re-assessments of the participant's needs and status, to include VI-SPDAT

General (10%)

• Attend all meetings and training relevant to this position
• Assist with office-related tasks as needed
• Assist with other duties assigned

BENEFITS

HomeFirst provides comprehensive benefits, including 100% employer-paid medical, dental, and vision coverage and additional wellness options like chiropractic care, mental health support, pet insurance, and an Employee Assistance Program. We offer a 401(k)-retirement plan with generous matching, life and disability insurance, flexible spending accounts, commuter benefits, and workers’ compensation. Employees enjoy 12 holidays, sick leave, and PTO starting at 15 days annually, increasing with tenure, plus 8 hours of civic engagement leave annually to volunteer.

ORGANIZATIONAL EQUITY STATEMENT

At HomeFirst, diversity, equity, and inclusion guide our services, workplace, and decisions. Recognizing housing as a social justice issue, we prioritize equitable practices, honor lived experiences and uphold dignity for all. By fostering belonging, accountability, and continuous improvement, we embed DEI values in our processes, recruitment, and leadership, striving for excellence at every level.

HomeFirst is proud to be an Equal Opportunity and Affirmative Action employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other status protected by law. We also consider qualified applicants with criminal histories consistent with applicable federal, state, and local law. Additionally, HomeFirst participates in the E-Verify program, as required by law.

HomeFirst is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application process. If you need assistance or accommodation due to a disability, please let your recruiter know.

Qualifications: QUALIFICATIONS (YOU HAVE)

• Minimum two years’ experience in social services – No experience required for applicants with a bachelor’s degree in psychology, counseling, mental health, human services or related field
• Lived experience OR understanding of and sensitivity to the needs of the unhoused population
• Fluent in Microsoft Office Suite

Skills, Abilities, and Knowledge

• Desire to work with people of diverse social backgrounds
• Strong written and oral communication skills
• High level of flexibility and ability to prioritize appropriately
• Ability to present oneself and the agency professionally to internal and external audiences
• Ability to work as a member of a team
• Bi-lingual capabilities a plus

Other

• Able to perform sedentary work;
• Able to lift up to 30 lbs. on occasion;
• Ability to use keyboard and read computer screens for extended periods;
• Able to stand/sit for extended periods, kneel, reach and bend related to the completion of duties;