Job Description

Employment Type

Permanent

Closing Date

15 Apr 2026 11:59pm

Job Title

Telstra Retail: Shop Manager HORSHAMLead and develop a team to achieve sales and high standards of customer service, and ensure in-store presentation standards and retail operational practices are maintained.

Telstra is hiring!

We're an iconic Aussie brand with a global footprint. Our purpose is to build a connected future so everyone can thrive. We're all about providing the best experience and delivering the best tech on the best network.

Our Horsham store is hiring a Store Manager to join their team on a full time basis. This is an opportunity to enhance your leadership skills, overseeing a retail team with a unique buzz and energy at Telstra within a dynamic team environment at Telstra.

What we offer our team members:

We have a tonne of great benefits here at Telstra, from thousands of training and career-growth opportunities, to exclusive discounts across hundreds of brands and partners. Below is a snapshot of just some of the cool things we offer:

• Store performance-related commission
• 30% off Telstra services
• Telstra mobile and Sim card
• Exclusive discounts and offers across 240 brands and partners.
• 16 weeks paid parental leave for primary and secondary carers

As a Telstra Retail Store Manager, you’ll work with your Area Managers to coach and grow your team to greatness. You’ll use your previous retail management experience to lead from the front, helping to inspire the next generation of the retail team. You’re excited to move into this pivotal role to develop a high performing team, while enhancing your skills and growing yourself professionally.

What you’ll do

You’ll use your previous retail management experience to lead from the front in this pivotal role, to develop a high performing team, while enhancing your skills and growing yourself professionally.

• Ensuring the stores KPI’s (sales and customer service) are met
• Developing and nurture a high performing, customer experience focused team within a fast-paced environment
• Maintaining an inclusive store culture, ensuring it’s a positive and all-round awesome place to be
• Identify and lead the recruitment for new store team members
• Collaborate with your team members, leading performance reviews and helping grow their careers

About you

• Demonstrated recent people leadership success within a target driven retail sales environment
• You’re able to energise and drive a team to exceed sales targets and KPIs
• You lead from the front and are able to influence and build rapport with a diverse and varied team
• You’re able to resolve customer issues with your eyes closed and can put a creative spin on problem solving
• Experience in leading through times of change (products / systems) and bringing your team on the journey

What’s next?

After you’ve submitted your application, the next step is a video assessment supported by our partner, Hire Vue. Please keep an eye out for the email to move your application along swiftly.

Why Telstra?

Retail Opportunities at Telstra

When you join our team, you become part of a welcoming and inclusive community where everyone is respected, valued, and celebrated. We actively seek individuals from various backgrounds, ethnicities, genders, and abilities because we know that diversity not only strengthens our team but also enriches our work. We have zero tolerance for harassment of any kind, and we prioritise creating a workplace culture where everyone is safe and can thrive.

We work flexibly at Telstra, talk to us about what flexibility means to you. When you apply, you can share your pronouns and /or any reasonable adjustments needed to take part equitably during the recruitment process.