Job Description

Empower FCU Purpose: At every stage of life, positively impact members by providing affordable financial services.
Empower FCU Core Values: Fairness, Integrity & Honesty
Empower FCU Strategic Pillars:
• World-Class Employee Experience
• Best-In-Class Member Experience
• Growth for Impact
• Shared Value in the Community
Empower Federal Credit Union offers excellent benefits including...
Medical and Dental Insurance, 401K with Employer Match, Holiday Pay, Paid Time Off and more!

A World-Class Employee Experience: We are at our best when we are developing genuine relationships, looking out for one another, freely and honestly sharing information, and working together. We succeed when we rise above our departments, roles, and individual interests to come together, to move forward together. Each of us plays a crucial role in creating a positive work environment and we encourage all our employees to actively contribute to embracing Empower’s values and supporting those around you.
Be Yourself, Belong with Empower: The strength of Empower is in the unique backgrounds, voices, talents, & experiences of each person. With a culture of belonging, we enable teamwork, spark innovation, and fuel success.

Please note: All candidates will be subject to a background check to determine employment eligibility. For roles that require an NMLS you may be subject to a credit check.

Role:
The Teller Supervisor II works alongside the Assistant Branch Manager and Branch Manager to oversee operations at one of our Empower FCU Branch Locations. The primary focus of this role is to foster a positive and engaging work environment for our branch team, ensuring their well-being, belonging, and growth while maintaining operational excellence and member-service.
The hourly pay range for this position is: $24.89-$37.33

Essential Functions & Responsibilities:
30% Team Leadership & Culture Building:
- Work with the Assistant Branch Manager and Branch Manager to cultivate a collaborative and high-performing team environment.
- Supervise teller line staff to ensure they are well-trained, motivated, and delivering excellent service.
- Foster a positive, respectful, and team-oriented workplace for both employees and members.
- Provide consistent feedback to staff, address performance concerns promptly, and support clear communication.
- Track employee performance and feedback to identify opportunities for improvement and recognize strong contributors.
20% Branch Operations & Performance Management:
- Step in as branch leadership in the absence of the Branch Manager or Assistant Branch Manager.
- Train, develop, and coach tellers to achieve branch performance goals.
- Oversee all security, compliance, and audit requirements; provide timely responses to quality control departments.
- Ensure effective cash management and branch audit compliance (vault management, teller audits).
- Assist in scheduling and staffing the branch, ensuring adequate coverage during all operating hours.
20% Member Engagement & Sales:
- Actively engage with members to identify sales and referral opportunities across all Credit Union services.
- Coach tellers on how to service members and identify product needs, contributing to branch sales goals.
- Resolve escalated member concerns and ensure strong relationships are built with members.
- Collaborate with branch leadership to set and achieve service level and sales goals for the teller team.
15% Operational Excellence & Risk Management:
- Monitor and ensure adherence to Credit Union policies, procedures, and compliance standards.
- Regularly review reports, logs, and checklists to pass internal and external audits.
- Keep staff informed of audit and regulatory requirements, ensuring optimal results.
- Foster operational excellence with a focus on risk management and member service.
10% Policy & Procedure Updates:
- Stay informed of updates to policies and procedures and implement necessary changes for the teller line.
- Regularly communicate audit and compliance updates to staff via meetings, emails, and daily huddles.
- Attend required training sessions and branch meetings to stay up to date on all Credit Union changes.
5% Continuous Development:
- Take responsibility for personal growth and improvement through continuous training.
- Perform other duties as assigned.

Performance Measurements:
See Dayforce (HRIS) Performance Management for Goals upon start in role, and annually.

Knowledge and Skills:
Experience: 1 to 3 years of similar or related experience in credit unions, banking, leadership, or sales.
- Strong leadership abilities with a focus on coaching, mentoring, and empowering team members to deliver exceptional member service and achieve branch goals.

Education: A two-year college degree or completion of a specialized course of study at a business or trade school, or equivalent practical work experience.

Interpersonal Skills: Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication.

Other Skills:
- Ability to effectively train and maintain a high level of education for branch staff.
- Strong verbal and written communication skills, with the ability to conduct training and coaching sessions.
- Proficient in using spreadsheets, word processing software, and general office equipment.
- Strong decision-making and problem-solving abilities.
- Ability to organize multiple tasks and assignments efficiently.
- Capacity to work under frequent interruptions and prioritize tasks.
- Skilled in employee development, coaching, and team collaboration.
- Ability to identify opportunities for enhancing employee engagement and performance.

Physical Requirements: This position requires the employee to frequently sit, talk, hear, and use hands for handling tools and controls. Occasional tasks may involve standing, walking, reaching, stooping, kneeling, crouching, or crawling, with the ability to lift up to 50 pounds. Specific vision requirements include close vision and focus adjustment. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Mentally, the role demands resourcefulness and problem-solving abilities on occasion, with frequent initiative-taking. The employee must consistently concentrate, exercise sound judgment, and remain patient while interacting with members, employees, and vendors.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate.

This Job Description is not a complete statement of all duties and responsibilities comprising the position.

Empower Federal Credit Union is an equal opportunity employer and does not discriminate on the basis of any legally protected status or characteristic including race, religion, ethnicity, color, national or ethnic origin, age, sex, sexual orientation, gender identity or expressions, transgender status, sexual or other reproductive health decisions, marital status, ancestry, citizenship status, physical or mental disability, genetic information/ predisposition or carrier status, status in the uniformed services of the United States (including veteran status) or any other basis protected by applicable national, federal, state, provincial or local law. Our Equal Employment Opportunity Policy Statement reaffirms our commitment.

Federal Labor Law Posters
New York Labor Law Poster

Employment Eligibility Notices
E-Verify
Right to Work

Empower Federal Credit Union is committed to equal opportunity to qualified persons without regard to basis of race, religion, ethnicity, color, national or ethnic origin, age, sex, sexual orientation, gender identity or expressions, transgender status, sexual or other reproductive health decisions, marital status, ancestry, citizenship status, physical or mental disability, genetic information/ predisposition or carrier status, status in the uniformed services of the United States (including veteran status) or any other basis protected by applicable national, federal, state, provincial or local law. Empower Federal Credit Union will make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodation would impose an undue hardship on the operation of our business. If you are interested in applying for an employment opportunity and feel you need a reasonable accommodation pursuant to the ADA, please contact us through one of the methods listed below:

a) Fax: 315.455.5423
b) US Mail: 1 Member Way Syracuse, NY 13212
c) Phone: 800.462.5000