Job Description

Summary/objective

The Teller Supervisor manages daily teller operations to ensure accuracy, efficiency, and outstanding member service. This role provides direct support to teller staff by resolving transaction issues, answering questions, and guiding problem-solving efforts. The supervisor is responsible for ensuring the branch balances correctly each day and adheres to all operational standards. Additionally, the Teller Supervisor leads training initiatives to keep staff informed and compliant with both new and updated policies and procedures.

Essential functions

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Supervise tellers, informing and training staff on new products, procedures and policies
• Ensure all tellers, branch and vault are in balance daily
• Assist employees with problem solving and questions
• Supply cash for tellers (order and detail Brinks)
• Process various member transactions
• Open and access safe deposit boxes when applicable
• Handle and maintain security of large amounts of cash, including balancing and supplying ATM & cash dispensers
• Communicate with branch manager, branch staff and all back-office departments for assistance and member requests
• Open and close various types of accounts, certificates, etc.
• Process and create/order ATM/Debit cards for members
• Process stop payments, print statements and histories for members.
• Remote capture of checks
• Scan documents
• Change security tapes and test alarms monthly
• Handle daily and Saturday staffing schedules
• Supervise night deposits, ATM deposits, wire transfers, large currency reports, deceased members, handle irate members
• Prepare coin for pick up
• Compile end of month work
• Open/close branch
• Handle pool teller evaluations, keep log of bait money, pull reports from imaging system
• Complete branch security meetings semi-annually
• Process petty cash when necessary
• Attend credit union meets as scheduled

Competencies

• Fluent in the English language
• Basic computer and technology skills
• Attention to detail, maintain adaptability, flexibility and organizational skills
• Excellent interpersonal and customer service skills
• Honest, accountable, maintains confidentiality
• Skilled in use of core system, CRM and imaging once training is completed.

Supervisory responsibilities

Teller line

Work environment

Retail branch

Physical demands

• May require standing or sitting for long periods of time
• Extended period of time viewing computer monitor
• Handling – ability to touch, feel, lift, operate and control equipment, tools and objects with the hands
• Reaching

Travel required

Minimal to none

Required education and experience

• High school diploma, GED or equivalent
• 12-months credit union or like experience
• Completion of internal Teller Supervisor and other required training programs
• Expert in use of Episys & Synapsys
• Completed satisfactorily Advanced Basics of Products and Services

Other duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.